Parisa Sima
Toronto,Ontario
Summary
I am a quality-oriented college student with 3 years Of work experience in several different industries. My experience working in a grocery store, restaurants, and retail has allowed me to gain important customer service and multi-tasking skills that helped me perform my job duties to the best of my ability and provide exceptional experiences and service for the people I serve. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. I’m aiming to leverage my abilities to successfully fill the role at your company and provide value to your team. In previous positions, I have been praised as an invaluable asset to my team because of my willingness to help, my passion for satisfying the needs of others, and keeping my team motivated. With my previous experience, I'm confident I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
Cashier
Shahrvand Store
03.2021 - 05.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Lifted to 30 pounds at once and used forklift to move heavier loads
Customer Service Representative
Shahrvand Store
06.2020 - 02.2021
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered a constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate
Hyperstar
04.2018 - 02.2020
- Described use and operation of merchandise to customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Received and processed cash and credit payments for in-store purchases.
- Checked prices for customers and processed items sold by scanning barcodes
- Answered questions about store policies and concerns to support positive
- Assisted customers with special services, account updates and promotional options
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Education
Postgraduate Degree - Financial Planning
George Brown College
Toronto, ON12.2024
Bachelor of Science - Industrial Engineering
Azad University
Tehran,Iran04.2019
Skills
- Cash handling accuracy
- People skills
- Excellent communication skills
- Safety and Cleanliness Standards
- Team player mentality
- Problem-solving and Multi-tasking
- Customer service experience in different fields
- Active listening and Decision-making
- POS systems expert
- Computer Proficiency and Microsoft Office
- Time Management
- Adaptable and Flexible
- Heavy lifting
- Flexible Hours
Timeline
Cashier
Shahrvand Store
03.2021 - 05.2022
Customer Service Representative
Shahrvand Store
06.2020 - 02.2021
Retail Sales Associate
Hyperstar
04.2018 - 02.2020
Postgraduate Degree - Financial Planning
George Brown College
Bachelor of Science - Industrial Engineering
Azad University
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