Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Parisa Khodadoust

Toronto,ON

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

11
11
years of professional experience

Work History

CHANEL Beauty Advisor

Nordstrom
07.2019 - 08.2021
  • Forecasted growth and presented trends based on previous buying behavior.
  • Met and exceeded targets and growth metrics within assigned partner accounts.
  • Evangelized benefits of global platform to add value to unified product offering.
  • Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
  • Improved business processes to increase productivity and align channel sales department with organization.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Medical Esthetician

NewYou Medical Spa
08.2021 - 06.2023
  • Fostered friendly, warm, and exceptional customer experience.
  • Welcomed clients arriving for appointments.
  • Analyzed skin condition and made appropriate product recommendations.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Assisted in developing monthly promotional campaigns to attract new clients.
  • Recommended retail products for at-home use.
  • Performed consultations for patients before scheduling treatments.

Consulting Manager / Sale Advisor

Eosaesthetics.ca
06.2023 - Current
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Demonstrated features, answered questions and offered solutions.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.

Sales Manager

Beyman Fashion Company
02.2015 - 05.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Sales Associate

Vakko Fashion Company
05.2012 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Advanced Diploma -

Business Management
Seneca College
12.2020

Advanced Diploma - Medical Esthetician

CNTAA College
Toronto, ON
06.2021

License - Phi Artist

PhiAcademy
Toronto, ON
07.2023

Skills

  • Post-Sales Support
  • Onsite Product Demonstrations
  • Product Management and Pricing
  • Sales Experience
  • Sales Expertise
  • Staff Training
  • Inside and Outside Sales
  • Customer Service
  • Customer Retention Abilities
  • Problem-Solving Strengths
  • Customer Relations
  • Strategic Planning

Languages

English
Full Professional
Persian
Native or Bilingual
Turkish
Native or Bilingual
Azerbayjani
Native or Bilingual

Timeline

Consulting Manager / Sale Advisor

Eosaesthetics.ca
06.2023 - Current

Medical Esthetician

NewYou Medical Spa
08.2021 - 06.2023

CHANEL Beauty Advisor

Nordstrom
07.2019 - 08.2021

Sales Manager

Beyman Fashion Company
02.2015 - 05.2018

Sales Associate

Vakko Fashion Company
05.2012 - 01.2015

Advanced Diploma -

Business Management

Advanced Diploma - Medical Esthetician

CNTAA College

License - Phi Artist

PhiAcademy

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Parisa Khodadoust