Parisa Ghaffari

• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Managed store personnel by delegating tasks and supervising daily operations.

• Lead a team of associates in the hardgoods department to meet and exceed sales goals.
• Train and mentor team members on product knowledge, sales techniques, and customer service standards.
• Collaborate with management to develop and execute merchandising strategies to optimize product visibility and sales.
• Ensure proper inventory levels by conducting regular stock checks and coordinating with the receiving team.
• Handle customer inquiries and complaints, ensuring timely resolution and satisfaction.
• Monitor team performance, provide constructive feedback, and foster a positive work environment.

• Lead a team in the clothing department, ensuring sales goals and customer service standards are consistently met.
  • Oversee merchandising initiatives to create engaging displays that reflect current promotions and seasonal trends.
  • Conduct regular inventory checks to maintain stock accuracy and ensure popular items are readily available.
  • Provide training and support to team members to enhance their product knowledge and selling techniques.
  • Collaborate with the management team to develop strategies for improving department performance.
  • Build strong relationships with customers by offering personalized service and expert product recommendations.
  

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
• Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
• Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.