Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Parisa Ghaffari

Vancouver,Canada

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Experience LEAD

SPORTCHEK
Vancouver
10.2023 - Current
  • Researched best practices in the industry related to delivering outstanding service experiences.
  • Coordinated cross-functional teams across departments to resolve complex customer issues quickly.
  • Maintained up-to-date knowledge of changes in relevant regulations impacting the delivery of services or products offered by the company.
  • Managed customer service teams, providing coaching and guidance as needed.
  • Provided ongoing training and professional development opportunities for staff members involved in the customer experience process.
  • Designed systems for tracking feedback from customers about their experiences with the organization.

Chef

FOODIE PROJECT
Vancouver, BC
06.2023 - 10.2023
  • Followed recipes to prepare sauces, soups, entrees, desserts, and other food items.
  • Organized walk-in coolers and freezers according to FIFO principles.
  • Measured ingredients accurately for recipe preparation.

Sales Associate

SPORTCHEK
Vancouver, BC
11.2022 - 10.2023
  • Demonstrated product features and benefits for customers' needs.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Attended weekly team meetings to review performance goals and objectives.

Stock Associate

BROWNS
Vancouver, BC
11.2022 - 06.2023
  • Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
  • Performed daily opening and closing procedures such as counting the contents of cash drawers and checking all equipment for proper functioning.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.

Education

Bachelor of Science - Environmental Health Engineering

SHAHID BEHESHTI UNIVERSITY
TEHRAN,IRAN
09-2015

Skills

1 Communication Skills
2 Time Management
3 Problem Solving
4 Technical Skills
5 Teamwork
6 Organizational Skills
7 Leadership
8 Negotiation
9 Attention to Detail
10 Creativity
11 Interpersonal Skills
12 Adaptability
13 Project Management
14 Analytical Skills
15 Stress Management

Languages

English
Full Professional
FARSI
Native/ Bilingual
German
Elementary

Timeline

Customer Experience LEAD

SPORTCHEK
10.2023 - Current

Chef

FOODIE PROJECT
06.2023 - 10.2023

Sales Associate

SPORTCHEK
11.2022 - 10.2023

Stock Associate

BROWNS
11.2022 - 06.2023

Bachelor of Science - Environmental Health Engineering

SHAHID BEHESHTI UNIVERSITY

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Parisa Ghaffari