Parisa Aghakarimi
Burnaby,BC
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
12
12
years of professional experience
Work History
English Language Instructor
ILAC
01.2022 - 09.2025
- Developed engaging lesson plans tailored to diverse student needs.
- Assisted in evaluating student progress through assessments and feedback.
- Facilitated classroom discussions to enhance language comprehension and fluency.
- Utilized digital tools for interactive learning experiences and resource sharing.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness, or social hurdles.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
Customer Service Representative
Vortex Restaurant Equipment
01.2020 - 12.2021
- Assisted customers with inquiries and issues, ensuring prompt resolution and satisfaction.
- Managed customer accounts and updated information in CRM systems to maintain accuracy.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
- Trained new staff on customer service protocols and company policies for consistent service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
HR Assistant
Arian Salamat Pharmaceuticals
01.2017 - 02.2019
- Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
- Managed employee records, ensuring compliance with HR policies and data integrity.
- Developed training materials, supporting staff development initiatives and improving knowledge retention.
- Assisted in performance evaluation processes, contributing to accurate assessments and feedback delivery.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Set up orientations and initial training for new employees.
Administrative Assistant
Arian Salamat Pharmaceuticals
03.2014 - 01.2017
- Managed scheduling and calendar coordination for executive team, optimizing time management and meeting efficiency.
- Facilitated communication between departments, ensuring timely information sharing and collaboration on projects.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Trained new administrative staff on office protocols and software applications.
- Assisted in preparing reports and presentations, ensuring clarity and professionalism.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Master of Arts - MBA
Azad University
Tabriz. IR04-2016
Master of Arts - Teaching And Communications
Azad University
Tabriz, IR04-2012
Skills
- Benefits administration
- Human resources support
- Administrative skills
- Communication management
- Staff education and training
- Talent acquisition
- Recruitment management
- Record preparation
- Administrative assistance
- Post-hire check-ins
- Generating reports
- Human resources management system HRMS
- Student advising
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking and organization
- Excellent communication
- Team collaboration
- Decision-making
- Microsoft office
- Conflict resolution
- Data entry
- Complaint resolution
- Client relations
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
English Language Instructor
ILAC
01.2022 - 09.2025
Customer Service Representative
Vortex Restaurant Equipment
01.2020 - 12.2021
HR Assistant
Arian Salamat Pharmaceuticals
01.2017 - 02.2019
Administrative Assistant
Arian Salamat Pharmaceuticals
03.2014 - 01.2017
Master of Arts - MBA
Azad University
Master of Arts - Teaching And Communications
Azad University
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