Paris Ripolo
Port Coquitlam,BC
Summary
Dynamic and results-oriented professional with extensive experience in enhancing guest experiences. Excelled in training and mentoring, demonstrating a detail-oriented approach and exceptional communication skills. Proven track record in conflict resolution and effective problem-solving, leading to high employee retention and improved service standards.
My role as concierge at the Vancouver club has lead and prepared me to this opportunity now to be in the HR department.
Overview
5
5
years of professional experience
Work History
Concierge
The Vancouver Club
Vancouver, BC
02.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Guest Experience Manager
Earls Kitchen + Bar
Burnaby, BC
02.2023 - 02.2024
- Trained and developed our team members on company policies and procedures to maintain consistent guest experience standards.
- Organized special events and contests to encourage excellent performance results.
- Ensured seamless service processes by creating clear guidelines and providing staff with comprehensive training.
- Responsible for all aspects of interviewing, on-boarding and facilitated training groups of up to 12 new employees.
- Through trust and discretion I was able to foster strong employee relations. Resulting in high employee retention.
Operations Manager
Chaise Lounge
Vancouver, BC
08.2019 - 02.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Centennial High School
Coquitlam, BC05.2004
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Exceptional communication
- Training and mentoring
- Guest experiences
- Maintaining Composure
- Detail-oriented approach
- Polite telephone etiquette
- Safety Procedures
- Interpersonal communications
- Conflict Resolution
- Administrative Support
- Effective Decision Making
- Community Relations
- Superior organization
- Discreet confidentiality
Languages
English
Native or Bilingual
Timeline
Concierge
The Vancouver Club
02.2024 - Current
Guest Experience Manager
Earls Kitchen + Bar
02.2023 - 02.2024
Operations Manager
Chaise Lounge
08.2019 - 02.2023
High School Diploma -
Centennial High School