Paris Gray
Toronto,Ontario
Summary
Motivated and reliable Support Worker with solid experience working within multiple programs in the social services field. I am seeking a position within the Social Service sector where I can expand my current knowledge and apply practices that I have acquired over the years within these positions. My person-centered approach allows me to be flexible and responsible in my practice while ensuring I advocate for those supported in the vulnerable sector. I am a seasoned Support Worker specializing in situational assessments, conflict resolution and effective communication.
Overview
9
9
years of professional experience
Work History
Support Worker III
COMMUNITY LIVING TORONTO, Community Junction
Toronto, Ontario
06.2019 - 04.2022
- Supporting job placement positions
- Facilitates meetings with key stakeholders to communicate program structures, budgets and operations
- Develop, maintain and utilize performance database to organize future programs and schedules
- Provide resources for community members, stakeholders and guardians on the day to day operations of Community Junction
- Promoting and facilitating community inclusion and meaningful participation
- Providing direction to part-time/relief staff and student mentor
- Supporting individuals in a one on one, class and group setting both in and out of the community
- Responsible for monitoring finances, data input,
- Ensuring individual rights are being upheld while providing life skills and emotional support
- Social Media Management
- Brochure and visual media design using Canva
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Referred involved parties to needed community resources.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Reported concerns and recommendations from clients and employees to senior management.
- Analyzed data to identify opportunities for improving support levels.
- Grant writing for to apply for subsidy programming for select individuals and programs
- Building a partnership with Community Junction and its surrounding neighborhood to encourage engagement between partners and our program
- Coordinating dates, classes and instructors to lead age-appropriate activities
- Researching new classes, finding instructors and implementing new programs based on interest within the community and individuals
Support Worker II
COMMUNITY LIVING TORONTO, Community Junction
Toronto, Ontario
09.2017 - 06.2019
- Promoting and facilitating community inclusion and meaningful participation
- Providing direction to part-time/relief staff and student mentor
- Supporting individuals in a one on one, class and group setting both in and out of the community
- Responsible for monitoring finances, data input, ensuring individual rights, providing life skills and emotional support
- Coordinating dates, classes and instructors
- Researching new classes, finding instructors and implementing new programs
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Referred involved parties to needed community resources.
- Facilitated weekly group meetings, listened, offered compassion and supported members.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Monitored staff interactions with customers to provide real-time coaching.
- Applied account feedback to identify service deficiencies and develop solutions.
Support Worker I
COMMUNITY LIVING TORONTO
Toronto, Ontario
07.2015 - 09.2017
- Passport/Youth 2 Work /Residential
- Delivering supports and programs consistent with the life plans of young adults with intellectual disabilities
- Ensuring individual rights are upheld in all aspects of their life
- Supporting life skills training and providing emotional support to individuals on a one-to-one or group basis
- Providing appropriate personal and physical care, including medicine administration and crisis response
- In collaboration with other team members, support the physical, psychological and emotional well-being of the members of the home
- Provided support to individuals with passport funding in various settings such as residential, community supports and inpatient hospital
- Supporting individuals in work settings
- Creating, implementing and adjusting job tasks
- Evaluated performance of support staff and provided coaching to improve performance.
- Applied account feedback to identify service deficiencies and develop solutions.
- Created weekly schedules for team members and enforced timely shift start and end times.
Corporate Super User
COMMUNITY LIVING TORONTO
Toronto, Ontario
04.2022 - Current
- Online data entry
- Coordinating with different roles to relay precise and prompt information
- Analyze and correct user stories to relay to team
- Correlate team calendars
- Facilitate large audiences in system navigation
- Reviewed project requirements, created test scenarios and participated in testing of legacy system for update to new one.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
- Produced test scripts for new automated software testing rounds.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Resolved system issues to improve productivity and workflows.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Augmented knowledge of DevOps software and Whatfix tools by actively participating in available trainings and workshops.
- Maintained positive working relationship with fellow staff and management.
Virtual Assistant
DEAR KELS
Toronto, Ontario
08.2020 - Current
- Copywriting/General Admin
- Course Membership Development
- Copywriting (social media captions, email marketing and website copy)
- Pinterest account management
- Coordinating calendars to facilitate meetings for company
- Handled data entry tasks to help client spend more time on executive commitments.
- Maintained filing and recordkeeping systems with efficiency and accuracy.
- Managed social media accounts to create content and respond to comments and messages, improving online business presence.
- Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.
- Generated leads to business by writing blog posts, website copy and social media posts.
- Ran personal errands through online transactions, allowing clients to focus on more pressing duties.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Composed, edited and typed complex memos and reports with job-related software.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Drove customer feedback to deliver information to management for corrective action.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Field Placement Student
COMMUNITY LIVING TORONTO, Group Homes/SIL
Toronto, Ontario
11.2013 - 05.2015
- Observed medication administration and documentation
- Studied regularly to stay current on terminology and treatment strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Accompanied individuals on community outings and medical appointments
- Built strong, lasting relationships with lucrative staff by utilizing active listening, effective communication and dynamic interpersonal skills.
- Implemented activities to help clients build important skills for work and personal needs.
- Shadowed fully qualified professionals to gain deep understanding of assessment, intervention and consultation processes.
Education
Diploma - Disability Studies
Humber Institute of Technology And Advanced Learning
Toronto, ON06.2015
High School Diploma -
Bishop Allen Academy Catholic Secondary School
Toronto, ON06.2013
Skills
- Verbal and Written Communication
- Problem-Solving
- Records Management
- Teamwork and Collaboration
- Policy Development
- Cross-Functional Collaboration
- Conflict Management
- Decisive Decision-Making
- Project Management
- Homeless and Dual Diagnosed Populations
References
References Available upon Request
Timeline
Corporate Super User
COMMUNITY LIVING TORONTO
04.2022 - Current
Virtual Assistant
DEAR KELS
08.2020 - Current
Support Worker III
COMMUNITY LIVING TORONTO, Community Junction
06.2019 - 04.2022
Support Worker II
COMMUNITY LIVING TORONTO, Community Junction
09.2017 - 06.2019
Support Worker I
COMMUNITY LIVING TORONTO
07.2015 - 09.2017
Field Placement Student
COMMUNITY LIVING TORONTO, Group Homes/SIL
11.2013 - 05.2015
Diploma - Disability Studies
Humber Institute of Technology And Advanced Learning
High School Diploma -
Bishop Allen Academy Catholic Secondary School
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