Paris Gray
Toronto,Ontario
Overview
8
8
years of professional experience
Work History
Super User
COMMUNITY LIVING TORONTO
04.2022 - Current
- Coordinating with different roles to relay precise and prompt information
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch with User Stories
- Supported corporate-wide initiatives to help guide hundreds of end users through the transition to the new CRM
- Constructed, edited, and tested site-wide features during UAT
- Assisted in site-related end-user questions to provide prompt responses to over 50+ end-users.
- Tracked and monitored site-wide bugs relayed from end-users
Operations Assistant
DEAR KELS
08.2020 - Current
- Course Membership Development (Kartra, Hubspot, Monday, Pipedrive, Zendesk etc)
- Create and monitor CRM sites for online entrepreneurs
- Facilitate group coaching sessions on creation and organizing tech/automations behind the scenes of businesses
- Pinterest account management
- Coordinating calendars to facilitate meetings for company
- Collected, arranged and input information into database system.
- Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
Support Worker III
COMMUNITY LIVING TORONTO, Community Junction
06.2019 - 04.2022
- Facilitates meetings with key stakeholders to communicate program structures, budgets, and operations
- Develop, maintain and utilize performance database to organize future programs and schedules
- Provide resources for community members, stakeholders, and guardians in day-to-day operations of Community Junction
- Promoting and facilitating community inclusion and meaningful participation
- Supporting individuals in one-on-one, class, and group setting both in and out of the community
- Responsible for monitoring finances, data input
- Brochure and visual media design using Canva
- Grant writing to apply for subsidy programming for select individuals and programs
- Researching new classes, finding instructors, and implementing new programs based on interest within the community and individuals
Support Worker II
COMMUNITY LIVING TORONTO, Community Junction
09.2017 - 06.2019
- Promoting and facilitating community inclusion and meaningful participation
- Providing direction to part-time/relief staff and student mentor
- Supporting individuals in a one on one, class and group setting both in and out of the community
- Responsible for monitoring finances, data input, ensuring individual rights, providing life skills and emotional support
- Coordinating dates, classes and instructors
- Researching new classes, finding instructors and implementing new programs
Support Worker I
COMMUNITY LIVING TORONTO
07.2015 - 09.2017
- Passport/Youth 2 Work /Residential
- Delivering supports and programs consistent with the life plans of young adults with intellectual disabilities
- Ensuring individual rights are upheld in all aspects of their life
- Supporting life skills training and providing emotional support to individuals on a one-to-one or group basis
- Providing appropriate personal and physical care, including medicine administration and crisis response
- In collaboration with other team members, support the physical, psychological and emotional well-being of the members of the home
- Provided support to individuals with passport funding in various settings such as residential, community supports and inpatient hospital
- Supporting individuals in work settings
- Creating, implementing and adjusting job tasks
Education
Associate of Arts - Developmental Services Worker
Humber College
Toronto, Ontario06.2015
Skills
- Expert in Kartra, Excel, Monday, My Services Connect, Zoom, Microsoft Teams, CLTO organization-wide applications
- Proficient in DevOps, Whatfix, and Service Now
- Managing Multi-Profile CRM tools
- Great understanding of MyCommunityHub
- Communication
- Customer Relation
Timeline
Super User
COMMUNITY LIVING TORONTO
04.2022 - Current
Operations Assistant
DEAR KELS
08.2020 - Current
Support Worker III
COMMUNITY LIVING TORONTO, Community Junction
06.2019 - 04.2022
Support Worker II
COMMUNITY LIVING TORONTO, Community Junction
09.2017 - 06.2019
Support Worker I
COMMUNITY LIVING TORONTO
07.2015 - 09.2017
Associate of Arts - Developmental Services Worker
Humber College