PARIS ALLEN
San Francisco
Summary
Technical Operations Specialist with experience supporting advanced technology systems at Tesla, Zoox, and Cruise. Skilled in troubleshooting, system monitoring, incident documentation, safety compliance, and cross-functional collaboration. Seeking opportunities in robotics operations, automation, AI systems support, and technical field operations.
Overview
3
3
years of professional experience
Work History
Robotaxi Fleet Support Specialist
Tesla
San Francisco
01.2026 - Current
- Support daily operations of advanced autonomous systems and fleet technologies.
- Monitor system performance and escalate operational issues when needed.
- Collaborate with engineering, operations, and service teams to improve efficiency.
- Document technical issues and operational observations.
- Maintain safety, quality, and operational readiness standards.
Volunteer Clerical Assistant
Braids Mission
Vallejo
08.2023 - Current
- Managed confidential documents and sensitive information.
- Organized donor and foster youth correspondence for proper distribution.
- Maintained filing systems and administrative records.
- Reviewed documents for accuracy and compliance.
- Assisted staff with clerical and administrative tasks.
Vehicle & Systems Operator
Zoox
San Francisco
07.2024 - 07.2025
- Supported autonomous vehicle operations and public ride-along experiences.
- Conducted daily vehicle inspections, maintenance checks, and readiness assessments.
- Performed software operation tasks and documented testing observations.
- Collaborated with engineering, operations, and logistics teams.
- Maintained compliance with safety procedures while monitoring advanced vehicle systems.
Driverless Support Specialist
Cruise
San Francisco
04.2023 - 01.2025
- Provided customer support through phone, email, and chat channels.
- Resolved customer concerns by collaborating with operations and technical teams.
- Documented and prioritized support requests to ensure timely resolution.
- Maintained accurate customer records within company databases.
- Assisted with process improvements and service quality initiatives.
Education
Bachelor of Arts - Psychology
Arizona State University
Skills
- Robotics Operations
- Technical Troubleshooting
- System Monitoring
- Incident Documentation
- Safety Compliance
- Cross-Functional Collaboration
- Technical Documentation
- Customer Service
- Microsoft Office
- Slack
- Database Management
Timeline
Robotaxi Fleet Support Specialist
Tesla
01.2026 - Current
Vehicle & Systems Operator
Zoox
07.2024 - 07.2025
Volunteer Clerical Assistant
Braids Mission
08.2023 - Current
Driverless Support Specialist
Cruise
04.2023 - 01.2025
Bachelor of Arts - Psychology
Arizona State University