Summary
Overview
Work History
Education
Skills
Timeline
Generic
PARIPOORANA AROKIAMARY

PARIPOORANA AROKIAMARY

Scarborough,Canada

Summary

Experienced Project Coordinator adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations. Ambitious and hardworking professional with an in-depth understanding of problem-solving and possess strong reporting and project management skills.

Overview

7
7
years of professional experience

Work History

Order Help Desk

BM Direct, Nordia
07.2023 - Current
  • Assist customers in tracking their orders using various tracking systems and tools, process orders and quotes
  • Provide accurate and timely updates on order status, shipment, and delivery times
  • Address customer concerns, questions, and issues regarding their orders in a professional and empathetic manner
  • Offer solutions and alternatives to resolve any order-related problems such as delays, missing items, or damaged goods
  • Collaborate with various internal departments, including logistics, warehouse, and shipping, to gather accurate order information and provide customers with most up-to-date status
  • Maintain a strong understanding of the company's products, services, and pricing to assist customers with accurate information.
  • Collaborated with team members to complete timely orders and avoid delays.

Retail Support Coordinator

Nordia
01.2023 - 06.2023
  • Respond to various requests from retail store employees to help support the sales process and determine the optimal solution for the client’s needs
  • Provide exceptional service experience to retail store representatives and customers
  • Promote complimentary products and services to the clients
  • Contact existing customers to verify they have the right product or service according to their needs and habits
  • Assist customers with their mobile number porting, account transfer or transfer of responsibility and billing inquiries
  • Experience in ADP payroll system and KRONOS schedule tracking system.

Project Officer

FLEMING COLLEGE
06.2021 - 06.2022
  • Provide the Project Manager with administrative and logistical support involved in the planning and operational processes for externally funded Projects
  • Providing ongoing support for the effective delivery of planned training in the field of Construction. Create a centralized database or spreadsheet to log all active offers
  • Investigation of potential opportunities/activities, maintaining effective relationships with external and internal clients, and resolving complaints/issues, assisting with promotional events, and providing program development support
  • Assisting with project schedule tracking, monitoring, and tracking program budgets, Salesforce data entry, and providing program development support
  • Proactive monitoring and co-coordinating the daily training delivery schedules, marketing materials and financial tracking
  • Monitor project costs closely to ensure they align with the approved budget
  • Maintain a detailed project schedule that outlines tasks, dependencies, and timelines
  • Develop a formal change management process that outlines how change requests will be initiated, reviewed, and approved
  • Establish clear and detailed contracts with both vendors and clients
  • Ensure the vendors are paid and the clients are charged accordingly
  • Provide support to the Project Manager, Funded Projects on activities related to scope, schedule, invoicing, attendance tracking, and updating systems with project data
  • Contribute to operational efficiency and process documentation, preparing meeting minutes, agendas, action items, and status reports. Assist with financial and other salesforce tasks
  • Maintaining strong relationships with community and industrial partners
  • Managing and building relationships with multiple teams. Analyzing project data and producing progress reports using MS Word and MS Excel
  • Partnered with project team members to identify and quickly address problems. Developed and deepened relationships with key stakeholders.
  • Prepared documentation on the process flow and filling of all project-related data
  • Establish a structured auditing process for receipt processing to identify errors and trends.

Technical Advisor Tier

CONCENTRIX
03.2021 - 06.2021
  • Commit to delivering outstanding customer service
  • Display a positive 'can-do' attitude
  • Express empathy and utilize negotiation skills to resolve customer inquiries
  • Cooperatively problem solve customers' basic technical issues
  • Ability to multitask and efficiently utilize client resources and specific tools to meet customers' needs
  • Demonstrate efficient attention to detail
  • Display knowledgeable computer skills and ability
  • Adapt easily to change and comfortable working in a progressive learning environment
  • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.

Reporting Analyst

VOYSUS CE INC
11.2019 - 05.2021
  • Handling office tasks such as filing, generating reports and arrangements for meetings
  • Sharing relevant documentation and reports with various working groups
  • Provide ongoing administrative support to supervisors, driving organizational success through the management of daily operations and special projects
  • Prepare monthly performance reports and commission’s reports consistently submitting prior to the deadline
  • Assemble and analyze data for production reports, make sure data and calculations are accurate
  • Responsible for identifying and managing issues with the daily production report
  • Assisted in developing the reporting workflow automation project and reviewing the reports for accuracy and completeness
  • Improved the accuracy and timelines of reports from approximately 60% to 90%
  • Trained, oriented, monitored, and supervised team members with their performance
  • Achieved sales target by developing scripted rebuttals for agents to implement when facing objections
  • Developed quality assurance process which resulted in less errors with the production
  • Managed a team of 10 specialists in order to enhance the quality of sales and reach daily and monthly sales targets.
  • Prepared monthly ad hoc reporting in alignment with client needs.
  • Improved existing reporting by researching data sources, compiling data and designing output.
  • Produced quality reports formatted in compliance with data quality standards.
  • Resolved variances in performance reports through root cause analysis and review of internal performance reports.

Technical Sales Specialist

VOYSUS CE INC
02.2019 - 10.2019
  • Contacting existing water heater rental customers, identifying the type of equipment they use to heat their home and selling heating and cooling protection plans
  • Selling plumbing protection plans and handling customer service inquiries for existing and new customers across Canada for their plumbing needs
  • Setting up HVAC appointments to give the customers a free quote on a brand-new
  • AC/Furnace with different options (rental, buyout, finance etc.)
  • Sell potential customers our heating and cooling protection plans
  • Advising customers of approximate prices for the parts on their AC and furnace and stating how much they can potentially save
  • Up selling annual maintenance plans to existing/non existing customers, explaining all benefits e.g
  • Savings, Carbon Monoxide testing, annual inspections etc
  • Up selling combo plans to existing and non-existing customers
  • Conducting courtesy customer service calls to new WH customers updating correct information and up selling heating and cooling protection plans
  • Receiving inbound customer service/sales calls for heating and cooling equipment
  • Answering any questions/inquiries they may have as well as resolving any issues they may be facing
  • Assign sales leads to sales expert in CRM tool
  • Follow up on appointments with the sales advisor.

Logistics Coordinator

FLEXTRONICS
06.2016 - 06.2017
  • Ensure the availability of parts to meet the production line based on project requirements
  • Master Material planning to ensure key raw material availability in warehouse
  • Monitor consignment parts stock and forward physical stock status on a weekly basis
  • Preparing list of non-moving item & taking necessary action to reduce the Inventory of the same
  • Identifying potential sources of logistics based on the operating ratings
  • On time completion of Open PO Report and Shortage Report
  • Maintains procurement records such as items or services, purchased costs, delivery and inventories
  • Analysing inventory levels and preparing liability reports for excess and obsolete management
  • Plan, schedule and monitor the movement of materials through the production cycle
  • Maintains procurement records, reports and metrics
  • Handled logistics activities in ERP tool.

Education

Post Graduate Diploma - Project Management

Fleming College
Peterborough, Ontario
12.2018

Bachelor of Engineering - Electronics and Communication

Loyola Institute of Technology, Anna University
India
05.2015

Skills

  • Extensive knowledge in Microsoft Office
  • Experienced with data sorting and VLOOKUP in Microsoft Excel
  • Managed database and create dynamic reports with PivotTables
  • Excellent written and verbal communication skills
  • Good customer service skills
  • Confident and professional speaking abilities
  • Problem-solving and prioritizing workload
  • Strong negotiation and time management skills
  • Project Planning, scheduling, and Cost Control
  • Stakeholder Management and change management
  • Excellent organizational skills
  • Ability to work independently with minimal supervision

Timeline

Order Help Desk

BM Direct, Nordia
07.2023 - Current

Retail Support Coordinator

Nordia
01.2023 - 06.2023

Project Officer

FLEMING COLLEGE
06.2021 - 06.2022

Technical Advisor Tier

CONCENTRIX
03.2021 - 06.2021

Reporting Analyst

VOYSUS CE INC
11.2019 - 05.2021

Technical Sales Specialist

VOYSUS CE INC
02.2019 - 10.2019

Logistics Coordinator

FLEXTRONICS
06.2016 - 06.2017

Post Graduate Diploma - Project Management

Fleming College

Bachelor of Engineering - Electronics and Communication

Loyola Institute of Technology, Anna University
PARIPOORANA AROKIAMARY