Parinaz Behzadifar
Calgary,AB
Summary
Dynamic and dedicated professional, energetic and exceptionally motivated individual with a positive attitude and friendly demeanor with a Bachelor's in Chinese Language and Culture and a Master's Degree in Education, complemented by an Advanced TESOL Certificate. Brings a passion for inclusive learning and a commitment to fostering a supportive educational environment. Adept at leveraging multilingual capabilities to enhance communication and understanding within diverse learning communities. Seeking to apply my background in language studies and customer service excellence to contribute to innovative educational practices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
04.2024 - Current
- Contact existing and potential customers to inquire about their interest in scheduling appointments or purchasing packages.
- Money handling
- Managed over 50 customer calls per day.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Customer service team member
KFC/Taco Bell
10.2022 - 04.2024
- Effectively communicate with customers to address their inquiries and concerns
- Process orders accurately and efficiently
- Utilize strong teamwork skills to collaborate with colleagues
- Contribute to maintaining a positive and efficient store environment
- Dedicated to delivering exceptional service and creating a positive experience for every customer.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Translator
Thompson Rivers University
12.2023 - 01.2024
- Translated the First Peoples Principles of Learning document from English to Persian, playing a crucial role in enhancing the accessibility and inclusivity of educational materials
Volunteering in TRU’s Orientation 2023
Thompson Rivers University
09.2023 - 09.2023
- Facilitated orientation activities for new students, emphasizing inclusivity and engagement
Volunteering in TRU's IDAYS 2022
Thompson Rivers University
11.2022 - 11.2022
- Contributed to IDAYS, supporting event management and fostering multicultural understanding.
Education
Master's Degree - Education
Thompson Rivers University
Kamloops, Canada04.2024
Bachelor's - Chinese Language and Culture
Shahid Beheshti University
Tehran, Iran2021
Skills
- ICDL
- Chinese
- Visio
- Time management
- Results-driven self-starter
- Korean
- Persian (Farsi)
- SQL
- Multitasking skills
- Excellent organizational skills
- Problem-solving aptitude
- Customer and client relations
- Call Answering and Routing
Languages
English
Full Professional
Chinese (Mandarin)
Professional Working
Korean
Limited Working
Persian
Native or Bilingual
Certification
Advanced TESOL Certificate 2024
Timeline
Receptionist
04.2024 - Current
Translator
Thompson Rivers University
12.2023 - 01.2024
Volunteering in TRU’s Orientation 2023
Thompson Rivers University
09.2023 - 09.2023
Volunteering in TRU's IDAYS 2022
Thompson Rivers University
11.2022 - 11.2022
Customer service team member
KFC/Taco Bell
10.2022 - 04.2024
Master's Degree - Education
Thompson Rivers University
Bachelor's - Chinese Language and Culture
Shahid Beheshti University
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