Parina Parina
Surrey,BC
Summary
A self- motivated and highly reliable college student having proven customer service experience aiming to fill the managerial role in your company as to contribute strongly in customer service operations demanding tact, enthusiasm and an exemplary work ethic.
KEY STRENGTHS: Intelligent and loyal team member, readily listening to others, acknowledging peer accomplishment, and contributing to positive and productive work environments and team morale.
COMMUNICATION SKILLS: Build a strong relationship between peers and the customers with the help of magnetic speeches. Immediate problem solving. Managed accounting, purchase and management as well as all other business needs.
Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2
2
years of professional experience
Work History
Prescription Department Representative
HKL HEALTH SUPPLIES
06.2022 - Current
- Checking pending orders, sending efaxes and emails to customers regarding orders.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
Call Center Agent
HKL HEALTH SUPPLIES
12.2021 - 05.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Checking medical prescriptions from U.S.
Spoken English and IELTS Trainer
SMART TALKERS
10.2020 - 08.2021
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
- Managed diverse groups of students by teaching language acquisition in dynamic academic lessons and closely monitoring progress.
- Instructed students in listening, speaking, and academic reading and writing.
- Maintained accurate files of assessment results, graded assignments and student work.
Volunteer teacher
COMMUNITY SERVICES
05.2020 - 09.2020
- Primary education) for students living in rural areas …continued…
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers and course work.
Education
Associate of Arts - Arts
COLUMBIA COLLEGE
Vancouver, BC12.2023
High School - COMMERCE
DAV
India 04.2020
MAKEUP ARTIST & HAIR STYLIST - Beauty
CLARA INTERNATIONAL SALON(MALAYSIAN)
IndiaSkills
- Quality Assurance
- Payment Processing
- Data Entry
- Customer Communication
- Training and Development
- Problem-Solving Skills
- Persuasive Communication Style
- Microsoft Office
- Calm and Professional Under Pressure
- Sales and Upselling
- Documentation
LANGUAGES
Punjabi
Hindi
English
Additional Information
Experience in MODELLING and ACTING in PUNJABI INDUSTRY.
Experience of DIGITAL MARKETTING with FOREVER LIVING PRODUCTs (India)
Experience of online business and marketing under FASHION BY PARINANS.
Timeline
Prescription Department Representative
HKL HEALTH SUPPLIES
06.2022 - Current
Call Center Agent
HKL HEALTH SUPPLIES
12.2021 - 05.2022
Spoken English and IELTS Trainer
SMART TALKERS
10.2020 - 08.2021
Volunteer teacher
COMMUNITY SERVICES
05.2020 - 09.2020
Associate of Arts - Arts
COLUMBIA COLLEGE
High School - COMMERCE
DAV
MAKEUP ARTIST & HAIR STYLIST - Beauty
CLARA INTERNATIONAL SALON(MALAYSIAN)
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