Parimah Parvinian
Richmond Hill,Canada
Summary
Safety and Security Manager with over 10 years of experience in security operations and team leadership across corporate and commercial sectors in Canada and the U.S. Proven track record in managing large-scale operations, ensuring regulatory compliance, and executing effective crisis response strategies. Expertise in training and developing high-performance teams while maintaining secure environments aligned with corporate values. Recognized for professionalism and discretion in handling sensitive situations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Corporate Safety and Security Manager – Intuit Account
Securitas Canada Ltd.
Toronto, Canada
10.2022 - 04.2025
- Directed end-to-end physical security operations across Intuit’s Canadian and U.S. location, ensuring the protection of personnel, property, and sensitive information.
- Led a multi-site, cross-border security workforce, managing full-cycle recruitment, onboarding, scheduling, performance optimization, and corrective action.
- Developed and deployed enterprise-grade emergency response frameworks encompassing fire safety, lockdown, crisis response, and business continuity protocols.
- Directed security planning for executive visits, corporate events, and high-visibility functions, including risk-sensitive, alcohol-involved, and company-wide gatherings.
- Collaborated with stakeholders to develop business continuity and disaster recovery plans.
- Served as the principal liaison with emergency services, regulatory agencies, contractors, and key internal stakeholders across HR, Environmental Health and Safety, Legal, and Global Security.
- Conducted comprehensive investigations into workplace incidents and security breaches, and delivered executive-level reporting and strategic remediation plans.
- Ensured strict adherence to provincial, state, and federal safety regulations (OSHA, WSIB), while aligning with Intuit's global compliance frameworks and risk policies.
- Designed and facilitated advanced training modules on situational awareness, de-escalation, occupational health and safety, and customer service excellence.
- Executed periodic security audits and risk assessments, identifying vulnerabilities, and implementing data-driven enhancements across all sites.
- Authored and maintained site-specific SOPs and post orders, standardizing operational procedures across diverse environments.
- Supported facility operations through contractor oversight, infrastructure upgrades, and lifecycle management of access control, surveillance, and alarm systems.
- Led incident response and coordinated after-action reviews, driving continuous policy evolution, and proactive risk prevention.
- Championed a culture of safety and accountability through targeted awareness campaigns, and cross-functional engagement initiatives.
- Oversaw vendor and contractor compliance during facility projects, ensuring adherence to internal safety controls and regulatory mandates.
- Reviewed third-party access protocols and documentation to uphold operational integrity, data security, and physical access controls.
- Maintained records of all safety violations and took disciplinary action when necessary.
- Developed, implemented, and maintained safety and security policies and procedures.
- Managed the issuance and revocation of security badges and access rights for employees.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
Account Manager
Nationwide Security Limited
Richmond Hill, Canada
01.2019 - 01.2021
- Managed a portfolio of 28 key accounts, ensuring high levels of customer satisfaction and retention.
- Generated operational and performance reports to support contract renewals and strategic planning.
- Served as the primary contact for after-hours escalations, emergencies, and law enforcement coordination.
- Ensured compliance with health and safety regulations, and led incident follow-ups and internal audits.
- Conducted regular site audits to enforce security protocols and identify risks.
- Participated in the recruitment, onboarding, and scheduling of site security personnel.
- Created briefing materials to prepare guards for site-specific duties and protocols.
- Collaborated with property management on access control and emergency planning.
- Assessed site vulnerabilities, and developed action plans to reduce security risks.
- Maintained staff rosters across multiple sites, ensuring coverage, and minimizing absenteeism.
- Coordinated with emergency services and led post-incident debriefings.
- Held client meetings to provide updates, address concerns, and ensure service quality.
- Supported budgeting and staffing forecasts through data-driven reporting.
- Managed inventory and deployment of radios, access cards, and CCTV equipment.
- Investigated incidents, and submitted reports to senior leadership and clients.
- Updated and implemented SOPs tailored to site-specific needs for improved risk management.
- Led security planning for special events, including access control, and crowd management.
- Oversaw health and safety compliance during maintenance and construction activities.
- Conducted performance evaluations, and applied corrective actions to uphold service standards.
- Recruited, trained, and coached staff to meet client expectations and industry best practices.
- Maintained strong relationships with property managers, tenants, and stakeholders to enhance service delivery.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
Security Supervisor
Nationwide Security Limited
Richmond Hill, Canada
01.2016 - 01.2019
- Supervised day-to-day security operations for a residential complex, ensuring safety, and compliance with property regulations.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
- Developed and implemented security policies and procedures to enhance safety measures.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Ensured all security equipment was maintained and fully operational.
- Evaluated performance of security staff and provided constructive feedback.
- Administered first aid and emergency support as needed during incidents.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Led training sessions for security staff on best practices and emergency response protocols.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Played a key role in conflict resolution, mediating disputes between residents, and ensuring situations were handled with discretion and professionalism.
Security Guard
Nationwide Security Limited
Richmond Hill, Canada
01.2015 - 01.2016
- Served as the first point of contact for residents and guests, providing a welcoming presence while maintaining a secure environment.
- Managed access control by verifying resident credentials, logging visitors, and issuing temporary passes using digital visitor management systems.
- Monitored CCTV surveillance and building access systems (e.g., fob readers, intercoms) to ensure safety and detect suspicious activity.
- Responded to resident inquiries and service requests with professionalism, escalating maintenance or security concerns as needed.
- Conducted regular patrols of lobbies, corridors, amenities, and parking areas to ensure cleanliness, safety, and policy compliance.
- Received and documented package deliveries, coordinated with courier services, and ensured a secure handoff to residents.
- Maintained detailed and accurate shift reports, incident logs, and handovers for seamless communication across shifts.
- Assisted with emergency procedures, including fire alarms, medical calls, and evacuations, following building protocols.
- Enforce property rules and noise policies tactfully, balancing resident comfort with building regulations.
- Collaborated with property management, concierge teams, and security.
- Supervisors should support a safe, welcoming, and well-managed residential environment.
Coordinator / Customer Care
Maple Connections
Toronto, Canada
01.2010 - 01.2015
- Led a customer service team, ensuring consistent delivery of high-quality support to clients across multiple service channels.
- Trained and mentored new hires on product knowledge, communication standards, and internal systems.
- Resolved escalated customer complaints promptly and professionally, improving overall customer satisfaction ratings.
- Managed marketing and advertising orders, liaising with internal teams, and external partners to meet tight deadlines.
- Supported business development efforts through lead generation, client follow-ups, and data analysis of customer trends.
- Maintained brand reputation and policy compliance through quality control, internal audits, and team coaching.
- Developed customer service SOPs and training materials to standardize service delivery and reduce error rates.
- Coordinated cross-functional communication between marketing, operations, and sales, to ensure seamless campaign execution.
- Participated in strategic planning meetings and contributed insights to enhance service delivery and customer retention.
Customer Care
Comfort Seasonal Services
North York, Canada
01.2007 - 01.2010
- Upsold seasonal products and services based on customer preferences, contributing to revenue growth.
- Resolved billing and service-related issues with professionalism, improving customer retention.
- Maintained accurate records of customer interactions, orders, and account adjustments.
- Managed inventory, monitored stock levels, and coordinated bulk orders with suppliers.
- Escalated unresolved or complex customer issues to management for resolution.
- Assisted with seasonal promotions, client outreach campaigns, and appointment scheduling.
- Prepared and processed invoices, handled cash and card payments, and reconciled daily transactions.
- Provided support to field staff by confirming service schedules and client readiness.
- Conducted follow-up calls to ensure customer satisfaction, and identify upselling opportunities.
Security Guard
G4S
Toronto, Canada
01.2006 - 01.2007
- Monitored site activities through patrols and CCTV to ensure the safety of personnel and property.
- Responded promptly to emergencies, including medical calls, fire alarms, and unauthorized access incidents.
- Supervised high-value deliveries, ensuring proper documentation, and secure handoffs.
- Coordinated with emergency services, building management, and law enforcement, as needed.
- Maintained detailed incident logs, daily shift reports, and visitor records.
- Enforced access control protocols and verified identification for employees and contractors.
- Assisted with crowd control during events and building evacuations.
- Provided clear and professional communication to visitors and staff in high-pressure situations.
Librarian/Stacker
York University
Toronto, Canada
01.2005 - 01.2006
- Organized books, journals, and archival materials using library classification systems.
- Assisted students, faculty, and researchers in locating materials and using digital databases.
- Maintained circulation flow by checking items in and out, and managing reservation queues.
- Re-shelved and alphabetized returned materials efficiently to ensure quick accessibility.
- Monitored quiet zones and study areas to enforce library rules, and support a productive environment.
- Supported library staff during peak academic periods with extended hours and fast-paced operations.
- Participated in catalog updates and special collection projects.
- Helped troubleshoot printer, scanner, and computer issues for library patrons.
Education
Advanced Diploma - Human Resources - Business Administration
Seneca College
Toronto, ON, Canada04.2025
High School Diploma -
Bayview Secondary School
Richmond Hill, ON, CanadaSkills
- Corporate Security and Safety Management
- Emergency Response and Risk Mitigation
- Staff recruitment, training, and supervision
- Regulatory Audits and Compliance Oversight
- Incident Investigation and Reporting
- Vendor and Facilities Coordination
- Event security and crowd control
- Performance Evaluation and Continuous Improvement
- Client Relationship Management
- Occupational Health and Safety Protocols
- Crisis Management and Conflict Resolution
- Policy Development and SOP Compliance
- Employee training
- Problem-solving abilities
- Implementing security programs
- Threat and vulnerability analysis
- Emergency response planning
- Contingency planning
- Security policy development
- Investigation techniques
- Security Software Usage
- Problem identification
- Accident prevention
- Hazardous materials identification
Certification
- CPR, First Aid, and AED Certification, Canadian Red Cross – Toronto, ON
- Security Guard License – Ontario Security Training – Toronto, ON
- MOAB (Management of Aggressive Behavior) Training – Toronto, ON
- Security Awareness Training – Toronto, ON
Timeline
Corporate Safety and Security Manager – Intuit Account
Securitas Canada Ltd.
10.2022 - 04.2025
Account Manager
Nationwide Security Limited
01.2019 - 01.2021
Security Supervisor
Nationwide Security Limited
01.2016 - 01.2019
Security Guard
Nationwide Security Limited
01.2015 - 01.2016
Coordinator / Customer Care
Maple Connections
01.2010 - 01.2015
Customer Care
Comfort Seasonal Services
01.2007 - 01.2010
Security Guard
G4S
01.2006 - 01.2007
Librarian/Stacker
York University
01.2005 - 01.2006
Advanced Diploma - Human Resources - Business Administration
Seneca College
High School Diploma -
Bayview Secondary School
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