PARIMA RAHIMI
Brampton,ON
Summary
Dependable professional with a Diploma in Police Foundations and extensive experience in security operations, traffic enforcement, and administration. Skilled in conflict resolution, workplace safety, and delivering service in fast-paced environments. Strong organizational and problem-solving abilities, with expertise in handling confidential information and coordinating operations. Multilingual in English, Farsi, and French, with proficiency in Microsoft Office 365 and QuickBooks.
Overview
1
1
Certification
9
9
years of professional experience
Work History
TRAFFIC ENFORCEMENT OFFICER
Paladin Security
Pearson Airport, ON
02.2025 - 01.2026
- Monitored and managed traffic flow in a high-volume airport environment to support public safety, operational efficiency, and compliance with established procedures.
- Monitored surroundings to identify and address safety, security, and traffic-related concerns promptly.
- Provided clear direction and assistance to passengers, drivers, and airport personnel, ensuring effective communication and support.
- Responded to incidents and customer concerns using sound judgment, de-escalation, and conflict-resolution techniques.
- Worked collaboratively with security personnel and airport stakeholders to maintain a safe and orderly environment.
- Recorded and reported incidents and operational concerns to ensure accurate records and timely follow-up.
HOUSEKEEPING & BARTENDING PROFESSIONAL
Various Employers
Brampton / Mississauga, ON
01.2022 - 01.2024
- Delivered professional housekeeping and hospitality services while maintaining high standards of cleanliness, organization, sanitation, and customer satisfaction.
- Prepared and served beverages to enhance guest experience while ensuring a welcoming and professional service environment.
- Provided courteous customer service and responded promptly to guest requests and concerns.
- Cleaned, organized, and maintained assigned areas to ensure compliance with health, safety, and sanitation standards.
- Managed multiple tasks in fast-paced settings while maintaining accuracy, attention to detail, and a positive attitude.
- Collaborated with team members to uphold reliability, punctuality, and strong work ethic, contributing to overall service quality.
WAREHOUSE ASSOCIATE
Pizza Factory Warehouse
01.2021 - 01.2022
- Picked, packed, and prepared customer orders for timely shipment and delivery.
- Received, organized, stored, and maintained products and inventory while supporting accurate warehouse operations.
- Inspected products for quality, quantity, accuracy, and condition before processing orders.
- Maintained clean, organized, and safe work environment to ensure compliance with health and safety procedures.
- Collaborated with team to efficiently meet productivity, accuracy, and service expectations in a fast-paced environment.
MANAGER
Shahyad Kababsara
Mississauga, ON
01.2020 - 01.2021
- Managed daily operations, customer service, staff coordination, and workflow to maintain high workplace standards in fast-paced hospitality environment.
- Managed budgets and supported cost-control initiatives through effective resource allocation and process improvements.
- Mediated employee conflicts and implemented practical solutions to strengthen teamwork and workplace morale.
- Cross-trained team members to enhance operational flexibility and ensure consistent service delivery.
- Built strong customer relationships by resolving concerns professionally and delivering consistent, high-quality service.
- Leveraged customer feedback to implement service improvements that elevated overall customer experience.
RECEPTIONIST / ADMINISTRATOR
Peel Children's Aid
Mississauga, ON
01.2018 - 01.2020
- Provided professional front-line administrative and client support while maintaining confidentiality, accuracy, and professionalism.
- Greeted visitors, assessed inquiries, directed clients to resources, and provided clear assistance to enhance visitor experience.
- Verified visitor credentials and issued security badges to support a safe and controlled workplace environment.
- Scheduled appointments and maintained calendars to improve workflow and service accessibility.
- Processed documents, maintained records, entered data, and managed mail distribution to ensure smooth daily office operations.
- Addressed client concerns and complaints with professionalism and empathy, resolving issues to maintain client satisfaction.
Customer Service /B2B Sales Representative
DGN Marketing
Mississauga, Ontario
03.2017 - 01.2018
- Supported B2B lead generation through DGN marketing lists and targeted outreach.
- Completed sales calls to identify decision-makers and understand business needs.
- Prospected B2B leads through DGN Marketing campaign lists and targeted outreach.
- Conducted sales calls to qualify decision-makers and uncover business needs.
- Presented service packages aligned with client goals and marketing objectives.
- Prepared proposals and quotes for DGN Marketing service offerings.
- Coordinated with marketing teams to enhance lead generation and align campaign messaging with client needs.
- Maintained strong client relationships through proactive communication and dedicated account support.
- Managed accounts receivable for existing customers by following up on payments due.
- Provided technical advice on products or services to customers.
- Negotiated contracts with clients to ensure maximum profitability.
- Maintained accurate records of all sales leads, opportunities and client interactions in CRM system.
- Handled a high volume of customer phone calls, approximately 200+ calls daily.
- Answered customer questions about products, pricing, and services.
- Assisted customers with sales inquiries and product information.
- Helped customers resolve issues and provided professional customer service.
- Worked with supervisors and team members to support daily operations.
- Managed multiple customer requests efficiently in a high-volume environment, ensuring timely resolution and service delivery. in a busy environment.
Education
HONOURS BUSINESS ADMINISTRATION DIPLOMA -
triOS College
Brampton, ON07-2026
DIPLOMA - POLICE FOUNDATIONS
triOS College
Toronto, ON01-2025
Skills
- Traffic Enforcement & Incident Response
- Traffic Management
- Traffic Monitoring
- Incident Reporting
- Incident Documentation
- Security Operations & Safety Awareness
- First Aid & CPR
- Workplace Health & Safety
- Crisis Management
- Conflict Resolution & De-escalation
- Problem-Solving & Decision-Making
- Customer Service & Client Relations
- Communication and Interpersonal Skills
- Strong communication skills
- Team Leadership & Staff Training
- Document Management & Data Entry
- Scheduling & Calendar Coordination
- Technology: Microsoft Word, Excel, Outlook, PowerPoint, Access QuickBooks Sage 50 Accpac
- Traffic Safety
- Incident Evidence
- Crisis Communication
- Integrity and honesty
- Multilingualism
- Certifications: First Aid & CPR Certified Security Training / Security Operations
PROFESSIONAL SUMMARY
- Multilingual in English, Farsi, and French.
- Fluent in English, Farsi and French
Certification
- dispatching certificate
Timeline
TRAFFIC ENFORCEMENT OFFICER
Paladin Security
02.2025 - 01.2026
HOUSEKEEPING & BARTENDING PROFESSIONAL
Various Employers
01.2022 - 01.2024
WAREHOUSE ASSOCIATE
Pizza Factory Warehouse
01.2021 - 01.2022
MANAGER
Shahyad Kababsara
01.2020 - 01.2021
RECEPTIONIST / ADMINISTRATOR
Peel Children's Aid
01.2018 - 01.2020
Customer Service /B2B Sales Representative
DGN Marketing
03.2017 - 01.2018
HONOURS BUSINESS ADMINISTRATION DIPLOMA -
triOS College
DIPLOMA - POLICE FOUNDATIONS
triOS College