Parikshit Juyal
Abbotsford,British Columbia
Summary
To seek a successful position in an organization by utilizing my skills, knowledge and
abilities in the field that offers professional growth while being resourceful,
innovative and flexible.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (Lead Generator)
Ocube Services
01.2022 - 08.2023
- Researching and identifying potential leads.
- Initiating contact and engaging prospects.
- Qualifying leads based on criteria.
- Nurturing leads through regular communication.
- Setting appointments for sales representatives.
- Managing lead data in CRM systems.
- Reporting on lead generation activities.
- Continuous learning and improvement in lead generation techniques.
Customer Service Representative
Credit One
01.2021 - 01.2022
- Customer Communication: Contacting customers via phone, email, or mail to discuss overdue payments and negotiate payment arrangements.
- Account Resolution: Assisting customers in resolving outstanding balances by offering payment solutions tailored to their financial situation.
- Compliance: Ensuring all communication and collection activities comply with relevant regulations to protect the rights of consumers.
- Documentation: Maintaining accurate records of all communication with customers, including payment arrangements, promises to pay, and any disputes.
- Customer Assistance: Providing assistance and support to customers who may be experiencing financial difficulties, offering guidance on managing their debt and budgeting effectively.
- Problem Solving: Addressing customer concerns and resolving disputes in a professional and courteous manner to maintain customer satisfaction.
- Team Collaboration: Collaborating with colleagues and supervisors to achieve departmental goals and objectives, sharing insights and best practices to improve collection performance.
Sales Representative (Part-time)
H&M, Zara And Pantaloons Retail Store
03.2019 - 11.2020
- Customer Service: Providing excellent customer service by greeting and assisting shoppers, answering their questions, and helping them find the right products.
- Product Knowledge: Having a thorough understanding of the store's merchandise, including clothing styles, sizes, colors, and materials, to effectively assist customers and make recommendations.
- Compliance: Adhering to company policies and procedures, including those related to customer service, sales transactions, safety, and security.
- Team Collaboration: Working collaboratively with colleagues and supervisors to achieve store objectives, such as maintaining store appearance standards, and delivering exceptional customer service.
- Cash Handling: Processing transactions accurately and efficiently at the checkout counter, including accepting payments, issuing receipts, and handling returns or exchanges.
- Stock Management: Assisting with receiving and unpacking merchandise shipments, replenishing stock on the sales floor, and monitoring inventory levels to ensure adequate product availability.
Education
International Business Post-Baccalaureate Diploma - International Business
University of The Fraser Valley
Abbotsford, BC12.2026
Bachelor of Commerce - Commerce
Indira Gandhi National Open University
Delhi, India11.2023
BBA - Event Management
Singhania University
Delhi 08.2022
Skills
- Warehousing functions
- Stock management
- Computer Skills
- Brand representation
- Critical Thinking
- Problem-solving abilities
- Motivated and eager to learn new things
- Ability to work in pressure situation
- Dedication to providing the best service, empathy, and respect for others
- Ability to work in pressure situation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Hobbies
Photography
Volunteering
Traveling
Sports- Football
Timeline
Customer Service Representative (Lead Generator)
Ocube Services
01.2022 - 08.2023
Customer Service Representative
Credit One
01.2021 - 01.2022
Sales Representative (Part-time)
H&M, Zara And Pantaloons Retail Store
03.2019 - 11.2020
International Business Post-Baccalaureate Diploma - International Business
University of The Fraser Valley
Bachelor of Commerce - Commerce
Indira Gandhi National Open University
BBA - Event Management
Singhania University
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