Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Paridhi Sahu

Windsor,ON

Summary

Seasoned IT Analyst offering 5+ years of industry success majorly in banking and finance domain. Vast experience in high-volume environments with strong analytical communication and organizational abilities .Complex problem solver able to thrive in fast-paced and challenging roles. Looking for better opportunities to utilize hands-on technical expertise.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lighting Boutique And Appliance Shoppe
09.2022 - Current
  • Collaborated with technicians and service teams to ensure timely completion of service requests and optimize resource allocation.
  • Developed clear and concise communication strategies for addressing customer concerns, improving customer satisfaction ratings by almost 95%.
  • Utilized Excel and CRM systems to track and analyze customer service data, identifying areas for process optimization.
  • Created comprehensive reports on service performance, highlighting trends and suggesting improvements to management.
  • Processed warranty claims through the manufacturer's portal, demonstrating attention to detail and adherence to procedures.
  • Analyzed appointment scheduling data to optimize technician availability, reducing appointment wait times by 20%. - Developed claims analysis dashboard that highlighted common issues, leading to targeted product improvements.

Data Science and Machine Learning Project

HUB International Insurance Services
04.2023 - 08.2023
  • Developed data-driven model to increase overall Lifetime Value(LTV) of customers for company. The project aimed to identify high-value customer segments, improve customer retention, and ultimately maximize revenue for the company and its Business Process Outsourcing (BPO) partners by 60%.
  • Utilizing the Cross-Industry Standard Process for Data Mining (CRISP-DM) methodology developed three models - Churn Prediction Model, Customer Lifetime Value (CLV) Calculation and Multiline Sales Prediction
  • Developed advanced graphic visualization using Tableau to map and simplify analysis of heavily-numeric data and reports.

Application Developer/Support Executive - Westpac

Tata Consultancy Service
12.2019 - 04.2022
  • Westpac Bank | Sydney, Australia. Provided advanced technical support as Level 3 Support Analyst, specializing in backend developments and production support activities, comprehensive testing regimes, ETL process for data for critical banking services.
  • Demonstrated proficiency in utilizing complex technologies such as UNIX, SQL, and Mainframes to analyze, diagnose, and rectify intricate technical issues promptly and efficiently within defined Service Level Agreements (SLAs)..
  • Leveraged comprehensive suite of tools including Putty, MVS, Teradata, ServiceNow, Jira, and Informatica to meticulously track, manage, and document incidents, ensuring transparent and ascertainable processes.
  • Interfaced adeptly with diverse stakeholder ecosystem encompassing customers, application developers, business analysts, and vendors to elucidate requirements, dissect incidents, fix defects, and provide project status updates.

Assistant System Engineer- Bank of Maharashtra

Tata Consultancy Services
09.2018 - 11.2019
  • Played a pivotal role across the systems development lifecycle for Bank of Maharashtra, a significant public sector bank in India, operating within the domain of banking and financial services. Collaboration spanned from initial requirement gathering through to successful production releases.
  • Engaged in diverse projects involving enhancements within banking operations, specifically focused on ATM transactions, inward/outward clearing, requiring adeptness in SQL, mainframes, and UNIX. Undertook Tier 2 and Tier 3 Application support and development fot client.
  • Proficiently conducted log analysis, demonstrating strong proficiency in SPL, dashboard creation, alerts, statistical data analysis, and real-time log monitoring.
  • Managed technical challenges by generating and overseeing trouble tickets within varied ticketing systems, effectively resolving over 100+ tickets and emails monthly to meet stringent deadlines.
  • Meticulously adhered to established protocols for escalating unresolved matters to relevant internal teams within defined SLAs and presented regular Business Reports to both clients and internal management teams.

Education

Master of Management - Business Data Analytics

University of Windsor
Windsor
10.2023

Bachelor of Engineering - Information Technology

Oriental Institute of Science And Technology
Bhopal, Madhya Pradesh
08.2018

Skills

  • Skills Summary
  • Operating systems – Windows, UNIX, MVS( Multiple Virtual Storage - IBM 38 )
  • Utilities – Bancs24, Putty, Teradata, servicenow, Jira, Advanced Excel, Informatica, R studio, Google collab, Power BI, Tableau, SAP
  • Language – SQL, COBOL, C/C, Mainframes, Python, R,
  • Data analysis, Data Modelling, Business Intelligence, Dashboarding, Statistical Analysis, Data Management, Data Acquisition
  • Excellent written and verbal communication skills
  • Strong customer-focused approach and empathy
  • Meticulous Attention to Detail, Highly Adaptable, Collaborative Team Player
  • Possess resilience to bounce back from setbacks, maintaining positive outlook and adaptability in challenging circumstances and prioritize effectively
  • Positive, can-do attitude and Leadership Potential
  • Report Generation, Appointment Scheduling, Inventory Management, Billings

Accomplishments

  • Undergone technical training on mainframes at TCS, Trivandrum
  • Vocational training at BSNL satna , learning operation of electronic exchanges and communication, GSM, broadband services
  • Attended various seminars on effective programming techniques and software engineering.

Certification

  • SQL - MySQL for data analytics and business intelligence - UDEMY
  • The complete SQL Boot camp : from zero to hero - UDEMY
  • TCS internal certifications - Agile methodologies, Cyber Security, DevOps, Quality Assurance, COBOL Programming, DB2 for z/OS, CICS (Customer Information Control System), JCL (Job Control Language), VSAM (Virtual Storage Access Method), Project Management, Soft Skills and Leadership, Work Ethics

Timeline

Data Science and Machine Learning Project

HUB International Insurance Services
04.2023 - 08.2023

Customer Service Representative

Lighting Boutique And Appliance Shoppe
09.2022 - Current

Application Developer/Support Executive - Westpac

Tata Consultancy Service
12.2019 - 04.2022

Assistant System Engineer- Bank of Maharashtra

Tata Consultancy Services
09.2018 - 11.2019

Master of Management - Business Data Analytics

University of Windsor

Bachelor of Engineering - Information Technology

Oriental Institute of Science And Technology

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Paridhi Sahu