SQL
+ Years of Experience
Professional Roles - Business Analyst & Business System Analys
Domain - Regulatory, Compliance, Wealth, Digital, and Retail Banking
Methodologies - Waterfall, Hybrid Agile, Agile Scrum, Kanban
Project: AML Transaction monitoring system implementation
Description: This project involved integration with Verafin for AML Transaction monitoring system. Verafin required multiple data feeds (contact, customer, account, identity, transaction feed) to enable AML monitoring on transactional data. Thus, a solution was built to extract, transform and generate data feed that complies with Verafin’s format and requirements. Led the implementation of AML Transaction monitoring system, ensuring compliance with regulatory requirements and integration with external platforms such as Verafin.Collaborated with stakeholders to identify business needs, conducted requirement elicitation sessions, and documented user stories and interface designs.
Project: Digital Onboarding Flow
Description: The project is about a new Banking and Investment product modernization solution. It was developed with Agile (Scrum) methodology to serve prospective customers with digital-only technology channels. It manages retail banking, loan accounts (Neo Mortgage), Investment accounts(Neo Invest), HISA (noe money), current accounts, TFSA, RRSP, and RESP.
Skills Applied: Agile methodology, requirement elicitation, user journey mapping, documenting user stories, interface design, and data mapping.
Tools used: MS Visio, JIRA, Confluence, Slack, Miro, SQL.
Responsibilities:
❖ Participated in defining and breaking down a product roadmap for Neo Invest digital onboarding and goal creation.
❖ In-depth understanding of the core banking platform, architecture, and business-finance perspectives, and using the knowledge to add high-value features in the platform product roadmap.
❖ Collaborating with vendors (Mastercard, TSYS, Salesforce) owning and driving the relationship, and partnering with them to develop product plans that improve a financial platform.
❖ Working Closely with the technology team, gathering API requirements (public and internal), and integrating different technologies together.
❖ Working closely with the tech ops team, monitoring/triaging customer issues, escalation management and resolution.
❖ Working closely with stakeholders and bringing them together to ensure that non-functional requirements (scalability, security, reliability) are consistently a big part in developing product plans.
❖ Worked closely with engineering, operations, finance, and customer experience teams to build the best product in the market.
❖ Developed and delivered presentations to internal and external stakeholders, including senior Executives and potential clients.
❖ Worked closely with the user interface design and development team to ensure new features and functionalities work as expected.
❖ Contributed in day to day project functioning during release planning, sprint planning, daily stand-ups, retrospect meeting, demo, product backlog creation and grooming on JIRA, creating burndown chart
❖ Performed requirement elicitation, data mapping and creating process workflows.
❖ Documents all the project artifacts in confluence/Jira and tagged appropriate approvers.
❖ Worked closely with the UI/UX teams to create mocks of the user journey for Neo Invest product and document feedback from stakeholders.
❖ Conducted release walkthrough, changes request initiation, release go/no-go meetings, and improvement kata to improve our release process.
❖ Lead key initiatives to enhance observability and monitoring of core and channel services. Alert generation to Slack in case of failure.
Project: Bill C86 – Complaints Reporting intake and tracking
This project was part of the mandated changes of Bill C-86. As per the changes, Meridian should have the ability to capture, track, and resolve any complaints submitted by customers through available digital channels. The complaints reported by the customer will be stored on salesforce CRM and Customers will get real-time email notifications on the status of the complaint.
Project: Enterprise data hub
This Project aimed at enhancing security, integrity, and scalability to operational databases by disabling direct access to DB and introducing middleware APIs to access data by various channels and Microservices. Using middleware APIs between the application and the operational database enhanced the security, data integrity, scalability, performance, flexibility, code maintainability, and overall robustness of the system.
❖ Examined the systems/business procedures of the client and took the lead in analyzing requirements and the current state of the system.
❖ Decomposed high-level business and user requirements into functional requirements and prepared the Detailed Requirements Specification document (DRS), specified in an appropriate level of detail suitable for the development team.
❖ Collaborated with business stakeholders for brainstorming sessions to elicit detailed business requirements.
❖ Conducted JAD session involving stakeholders, subject matter experts, and developers to gather requirements, identify project objectives, and facilitate collaboration in the development of Core services for digital lending platforms.
❖ Managed requirements traceability information and tracked requirements status throughout the project. Create a traceability matrix for all analysis components.
❖ Worked closely with techops for a detailed walkthrough of the new core services and functionality. Created SOP’s and KT documents for proper support of the applications post-deployment.
❖ Effective Product backlog management by Developing and explicitly communicating the Product Goal; Creating and communicating Product Backlog items; Ordering Product Backlog items as per priority and, Ensuring that the Product Backlog is transparent, visible, and understood to elicit end-user requirements.
❖ Collaborated with stakeholders from Compliance, Risk, Regulatory, Canadian Banking, Payments Management, and AML teams to articulate the business requirements.
❖ Extensive use of JIRA to create user stories and system requirements.
❖ Worked with various teams to identify the right source to pull the data points, conducting JAD, Sprint retrospective, story grooming
❖ Worked as a part of the scrum team, in an agile methodology with sprint cycles, daily stand-ups, and story implementation, alongside large cross-functional project and support teams.
❖ Developed and delivered presentations to internal and external stakeholders, including senior executives and potential clients.
❖ Worked closely with the user interface design and development team to ensure the viability of new features to ensure proper functionalities of the complete system.
❖ Developed As-Is flow diagrams and To-Be process flow diagrams then, assessed the changes from the current state to identify and deliver the training needs of business users
❖ Adding required information into user stories such as business value, the scope of change, non-functional requirements, and acceptance criteria.
❖ Assisted the third-party vendor with data mapping exercise for SAS based data to map it to Oracle solutions.
❖ Collaborated with Product Owner, Scrum Master, Subject matter experts (SME’s), Tech leads, and digital customer experience team to create user stories, acceptance criteria and develop use cases.
❖ Planning, organizing, and coordinating with clients, stakeholders, and partners to help with cost analysis, risk assessment and quantification.
❖ Contributed to day-to-day project functioning during Release Planning, Product Backlog creation and grooming on JIRA, Sprint Planning, Daily Stand-ups, Demo, and Retrospective Meetings.
❖ Provided Change management support to end-users through training and documentation.
❖ Conducted feasibility analysis, project scoping, and providing project work estimates
❖ Built strong and trusting relationships while liaising effectively with internal and external stakeholders and solution delivery vendor(s).
❖ Work with third party/external service provider vendor PWC to help implement the project and with any other requirements and support they had from the business.
❖ Help create any training documentation or assistive guides for the users and requirement management.
❖ Built the metadata model and business glossary by gathering information from multiple sources, existing data sources, databases, and other relevant documents.
❖ Managed customer database, including uploading, reviewing and maintaining data to drive process/business.
❖ Interpreted business requirements and design reports to meet end-user expectations to support all strategic and tactical needs of the company
❖ Created a Dashboard and generated daily, weekly, and monthly reports as per request by each business unit.
❖ Tested all new reports/deliverables and periodically reviewed them for quality control.
❖ Managed multiple projects/tasks and understood the unique features and challenges of SaaS applications.
❖ Worked with stakeholders, vendors, and development team to understand and manage business processes and challenges, gather Business Requirements, identified process specifications and develop the required solutions.
SQL
JIRA
Confluence
Visio
MS Office Suite
SharePoint
Tableau
MS Power BI
Certified Scrum Master