Parice Boucher
Stoney Creek,Canada
Summary
Customer service and client support professional with extensive experience in telecommunications, consumer affairs, and administrative operations. Demonstrates exceptional communication, problem-solving, and organizational skills developed through roles with Concentrix (Nissan Consumer Affairs), and Global NTT Data (Red Cross Safety & Prevention). Skilled in managing customer inquiries, resolving issues with professionalism and empathy, and maintaining high standards of accuracy and efficiency. Recognized for reliability, adaptability, and delivering positive customer experiences that build trust and loyalty.
Overview
6
6
years of professional experience
Work History
Nissan Consumer Affairs Specialist
Concentrix
Hamilton, Ontario
08.2025 - Current
- Collaborated with internal teams to resolve customer concerns promptly.
- Facilitated communication between consumers and product development teams for insights.
- Provided technical assistance to customers regarding use of products and services.
- Managed consumer inquiries and provided timely resolutions to enhance customer satisfaction.
- Developed strategies to increase customer engagement with the company's products and services.
- Resolved customer complaints in a timely manner while upholding company policies and procedures.
Telecommunications Agent – Red Cross Safety & Prevention
Global NTT Data
Etobicoke, Ontario
05.2023 - 06.2025
- Respond to inbound calls and emails to support Red Cross participants with account access and online training navigation.
- Assist training partners with uploading class rosters, accessing online certificates, and managing course enrollment.
- Locate and send invoices and receipts through internal platforms, ensuring accurate billing and payment support.
- Guide clients through the ordering process and processing orders for course materials and safety programs.
- Provide professional and empathetic customer service, maintaining detailed logs of interactions and resolutions.
Warehouse Associate / Pick Ambassador
Amazon Warehouse
Hamilton, Ontario
06.2022 - 04.2023
- Sourced inventory from warehouse for purchase orders and prepared items for shipping.
- Verified accuracy of all online orders, minimizing rework and enhancing customer satisfaction.
- Trained and coached new associates as Pick Ambassador to ensure quality results.
- Maintained product integrity by carefully selecting items during the picking process.
- Surpassed productivity and accuracy standards to achieve organizational targets.
- Worked additional hours and shifts during peak periods to meet tight deadlines.
Sales/customer service associate
Canadian Tire
Hamilton, Ontario
10.2021 - 08.2022
- Operated POS terminal for order entry, payment collection, and end-of-day reconciliation.
- Processed sales transactions to minimize customer wait times.
- Completed daily recovery tasks to maintain cleanliness and optimize productivity.
- Promoted customer loyalty through friendly service and expert assistance.
- Resolved customer complaints related to products and pricing effectively.
Cashier/Food preparation
Wendy’s
Hamilton, Ontario
06.2019 - 06.2022
- Operated POS terminal to process orders, collect payments, and conduct end-of-day reconciliation.
- Maintained cleanliness and organization through daily recovery tasks to enhance productivity.
- Delivered exceptional service to high volumes of customers daily.
- Resolved customer concerns effectively with friendly and knowledgeable assistance.
Education
High School Diploma -
St. Charles Adult & Continuing Education Centre
Hamilton, Ontario06-2026
High School - Science and math courses
Bishop Ryan Catholic secondary school
Hamilton, Ontario06.2022
Skills
- Analytical problem-solving
- Optimistic mindset
- Customer service and care
- Critical thinking
- Technical support
- Experienced with Microsoft Dynamics 365 applications
- Data entry and documentation
- Strong empathy
- Quality assurance
- Professionalism
- Computer skills
- Multitasking Capability
Timeline
Nissan Consumer Affairs Specialist
Concentrix
08.2025 - Current
Telecommunications Agent – Red Cross Safety & Prevention
Global NTT Data
05.2023 - 06.2025
Warehouse Associate / Pick Ambassador
Amazon Warehouse
06.2022 - 04.2023
Sales/customer service associate
Canadian Tire
10.2021 - 08.2022
Cashier/Food preparation
Wendy’s
06.2019 - 06.2022
High School Diploma -
St. Charles Adult & Continuing Education Centre
High School - Science and math courses
Bishop Ryan Catholic secondary school