Paria Madadi
North Vancouver,BC
Summary
Dynamic and results-oriented professional with extensive experience in customer service management at Basilico Food. Excelled in problem-solving and Microsoft Office, enhancing customer satisfaction and loyalty. Proven track record in mentoring teams for peak performance and reducing complaints, demonstrating exceptional time management and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Basilico Food
02.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Opening, closing and cleaning store in all shifts.
Cashier
Sweet Lime Cafe
09.2018 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Cashier
Golestan Bakery
03.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Clinic Receptionist
Mehregan Clinic
03.2011 - 09.2017
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Improved communication between patients and medical staff with accurate message relay.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Supported administrative staff with various tasks such as document preparation and data entry.
- Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
- Maintained a welcoming environment for patients, addressing their concerns promptly and professionally.
- Maintained business office inventory and equipment by checking stock to determine inventory level.
- Used Software and Software to schedule new and follow-up appointments for patients.
Education
Associate's Degree - Computer Science
University of Tehran
Tehran, Iran05.2022
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Adherence to high customer service standards
- Multi tasking
- Hard worker
Languages
English
Professional Working
Farsi
Native or Bilingual
Timeline
Customer Service Representative
Basilico Food
02.2022 - 12.2024
Cashier
Sweet Lime Cafe
09.2018 - 11.2021
Cashier
Golestan Bakery
03.2018 - 10.2019
Clinic Receptionist
Mehregan Clinic
03.2011 - 09.2017
Associate's Degree - Computer Science
University of Tehran
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