Pargatdeep Singh Sidhu

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Worked as a Security Officer with IRCC site,provided excellent customer service while addressing visitor inquiries.

• Patrolled and monitored premises in company vehicle, and by foot.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Responded quickly to emergency situations to assess and deflect issues.
• Monitored CCTV cameras and alarm systems for security breaches.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Updated shift logs and produced daily reports to document security activities and specific incidents.

• Worked as a city Security Officer in Niagara region beaches and performed all the following duties:
• Patrolled beach areas by land and water and ensure the safety for visitors.
• Maintained necessary security by verifying visitors and guarding entry points.
• Issued tickets for unauthorized parking vehicles at the beaches.
• Worked as a security officer in CANADA GAMES at Brock University.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.