Pardis Khoramehr
Customer Experience Specialist
Vancouver,BC
Summary
Customer-focused professional with extensive experience in sales, customer service, and leadership. Skilled in building strong customer relationships, delivering tailored product knowledge, and ensuring satisfaction. Proven communicator and problem-solver with a track record in managing transactions and product offerings.
Overview
2025
2025
years of professional experience
2027
2027
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Hiking Organizer and Host (Volunteer)
Hike12
Vancouver, British Columbia
3 2024 - Current
- Organized and led group hikes, ensuring a safe and enjoyable experience for all participants, fostering a sense of community and outdoor engagement
- Provided guidance and support during hikes, including route planning, safety briefings, and addressing participant concerns, ensuring smooth and well-coordinated events
- Managed event logistics, including participant registration, communication, and transportation coordination, ensuring all details were handled efficiently
- Fostered a welcoming and inclusive environment for hikers of all skill levels, enhancing customer satisfaction and encouraging repeat participation
- Promoted hiking events through social media and word-of-mouth, successfully increasing participant turnout and building a loyal community of hikers
Market Research Analyst
LexiRank
4 2023 - 9 2024
- Conducted comprehensive market research and competitor analysis to identify emerging trends and customer preferences, optimizing product listings and enhancing sales strategies for Amazon products and retail collaborations
- Analyzed customer demographics and purchasing behavior to develop targeted marketing campaigns and product strategies, resulting in a 15% increase in online engagement and sales
- Leveraged consumer feedback and survey insights to recommend product improvements and adjustments, enhancing product offerings and increasing customer satisfaction and retention
- Monitored market trends and performance metrics to guide inventory management and forecasting, effectively reducing stockouts by 10% and ensuring optimal product availability
Sales Associate Specialist (Volunteer)
My sister’s Closet
02.2023 - 02.2024
- Managed donation intakes and item pricing, ensuring accurate and fair pricing for all products while maintaining store standards and inventory organization
- Promoted the organization’s mission and values, helping to raise awareness and raise donations for battered women through effective communication with customers
- Processed transactions and handled cash with accuracy, ensuring a secure and efficient checkout process; also managed end-of-day closings and reconciliations to maintain financial accuracy
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Sales Associate and Product guide
361 Sport
01.2021 - 08.2022
- Assisted customers in selecting the right sportswear and equipment by providing detailed product knowledge, resulting in a 20% increase in customer’s loyalty
- Provided customized product demonstrations and recommendations based on customers’ fitness objectives, effectively creating opportunities for upselling and enhancing the overall shopping experience
- Collaborated with the marketing team to promote new arrivals and seasonal promotions, boosting sales during peak seasons by 15%
- Supported store events and product launches by engaging with customers and providing in-depth product information, resulting in increased brand loyalty
Education
Bachelor of Science - Theoretical Economics
University of Tehran
Tehran 09.2015 - 06.2019
Business Management Advanced Diploma -
British Columbia Institute of Technology
Vancouver, BCSkills
- Customer Service Excellence
- Team Leadership and Conflict Resolution
- Time Management and Problem Solving
- Merchandising
- Attention to Detail
- Inventory Management
- Teamwork and Collaboration
- Flexibility and Adaptability
Certification
NASM Personal Trainer and Nutrition coach
Timeline
NASM Personal Trainer and Nutrition coach
09-2024
Customer Service Foundations
07-2024
Sales Associate Specialist (Volunteer)
My sister’s Closet
02.2023 - 02.2024
Sales Associate and Product guide
361 Sport
01.2021 - 08.2022
Bachelor of Science - Theoretical Economics
University of Tehran
09.2015 - 06.2019
Hiking Organizer and Host (Volunteer)
Hike12
3 2024 - Current
Market Research Analyst
LexiRank
4 2023 - 9 2024
Business Management Advanced Diploma -
British Columbia Institute of Technology
Similar Profiles
Shunsuke SuetsuguShunsuke Suetsugu
Flight Instructor at Professional Flight CentreFlight Instructor at Professional Flight Centre
Jahnavi ChellamsettyJahnavi Chellamsetty
Catering Associate at UBC Alma Mater Society (AMS)Catering Associate at UBC Alma Mater Society (AMS)
Evan HodderEvan Hodder
Senior Sous Chef at MoxiesSenior Sous Chef at Moxies
Paulia LokPaulia Lok
Senior Manager, Logistics at Oak + FortSenior Manager, Logistics at Oak + Fort
Lori ClauseLori Clause
911 Operations Supervisor at City of Virginia Beach911 Operations Supervisor at City of Virginia Beach