Pardis Khoramehr
Customer Experience Specialist
Vancouver,BC
Summary
Customer-focused professional with extensive experience in sales, customer service, and leadership. Skilled in building strong customer relationships, delivering tailored product knowledge, and ensuring satisfaction. Proven communicator and problem-solver with a track record in managing transactions and product offerings.
Overview
2025
2025
years of professional experience
2027
2027
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Hiking Organizer and Host (Volunteer)
Hike12
Vancouver, BC
3 2024 - Current
- Organized and led group hikes, ensuring a safe and enjoyable experience for all participants, fostering a sense of community and outdoor engagement
- Provided guidance and support during hikes, including route planning, safety briefings, and addressing participant concerns, ensuring smooth and well-coordinated events
- Managed event logistics, including participant registration, communication, and transportation coordination, ensuring all details were handled efficiently
- Fostered a welcoming and inclusive environment for hikers of all skill levels, enhancing customer satisfaction and encouraging repeat participation
- Promoted hiking events through social media and word-of-mouth, successfully increasing participant turnout and building a loyal community of hikers
Market Research Analyst
LexiRank
Vancouver, BC
4 2023 - 9 2024
- Conducted comprehensive market research and competitor analysis to identify emerging trends and customer preferences, optimizing product listings and enhancing sales strategies for Amazon products and retail collaborations
- Analyzed customer demographics and purchasing behavior to develop targeted marketing campaigns and product strategies, resulting in a 15% increase in online engagement and sales
- Leveraged consumer feedback and survey insights to recommend product improvements and adjustments, enhancing product offerings and increasing customer satisfaction and retention
- Monitored market trends and performance metrics to guide inventory management and forecasting, effectively reducing stockouts by 10% and ensuring optimal product availability
Sales Associate Specialist (Volunteer)
My sister’s Closet
Vancouver, BC
02.2023 - 02.2024
- Managed donation intakes and item pricing, ensuring accurate and fair pricing for all products while maintaining store standards and inventory organization
- Promoted the organization’s mission and values, helping to raise awareness and raise donations for battered women through effective communication with customers
- Processed transactions and handled cash with accuracy, ensuring a secure and efficient checkout process; also managed end-of-day closings and reconciliations to maintain financial accuracy
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Sales Associate and Product guide
361 Sport
Tehran
01.2021 - 08.2022
- Assisted customers in selecting the right sportswear and equipment by providing detailed product knowledge, resulting in a 20% increase in customer’s loyalty
- Provided customized product demonstrations and recommendations based on customers’ fitness objectives, effectively creating opportunities for upselling and enhancing the overall shopping experience
- Collaborated with the marketing team to promote new arrivals and seasonal promotions, boosting sales during peak seasons by 15%
- Supported store events and product launches by engaging with customers and providing in-depth product information, resulting in increased brand loyalty
Education
Bachelor of Science - Theoretical Economics
University of Tehran
Tehran 09.2015 - 06.2019
Business Management Advanced Diploma -
British Columbia Institute of Technology
Vancouver, BCSkills
- Customer Service Excellence
- Team Leadership and Conflict Resolution
- Time Management and Problem Solving
- Merchandising
- Attention to Detail
- Inventory Management
- Teamwork and Collaboration
- Flexibility and Adaptability
Certification
NASM Personal Trainer and Nutrition coach
Timeline
NASM Personal Trainer and Nutrition coach
09-2024
Customer Service Foundations
07-2024
Sales Associate Specialist (Volunteer)
My sister’s Closet
02.2023 - 02.2024
Sales Associate and Product guide
361 Sport
01.2021 - 08.2022
Bachelor of Science - Theoretical Economics
University of Tehran
09.2015 - 06.2019
Hiking Organizer and Host (Volunteer)
Hike12
3 2024 - Current
Market Research Analyst
LexiRank
4 2023 - 9 2024
Business Management Advanced Diploma -
British Columbia Institute of Technology