Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pardis Khoramehr

Customer Experience Specialist
Vancouver,BC

Summary

Customer-focused professional with extensive experience in sales, customer service, and leadership. Skilled in building strong customer relationships, delivering tailored product knowledge, and ensuring satisfaction. Proven communicator and problem-solver with a track record in managing transactions and product offerings.

Overview

2025
2025
years of professional experience
2027
2027
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Hiking Organizer and Host (Volunteer)

Hike12
Vancouver, British Columbia
3 2024 - Current
  • Organized and led group hikes, ensuring a safe and enjoyable experience for all participants, fostering a sense of community and outdoor engagement
  • Provided guidance and support during hikes, including route planning, safety briefings, and addressing participant concerns, ensuring smooth and well-coordinated events
  • Managed event logistics, including participant registration, communication, and transportation coordination, ensuring all details were handled efficiently
  • Fostered a welcoming and inclusive environment for hikers of all skill levels, enhancing customer satisfaction and encouraging repeat participation
  • Promoted hiking events through social media and word-of-mouth, successfully increasing participant turnout and building a loyal community of hikers

Market Research Analyst

LexiRank
4 2023 - 9 2024
  • Conducted comprehensive market research and competitor analysis to identify emerging trends and customer preferences, optimizing product listings and enhancing sales strategies for Amazon products and retail collaborations
  • Analyzed customer demographics and purchasing behavior to develop targeted marketing campaigns and product strategies, resulting in a 15% increase in online engagement and sales
  • Leveraged consumer feedback and survey insights to recommend product improvements and adjustments, enhancing product offerings and increasing customer satisfaction and retention
  • Monitored market trends and performance metrics to guide inventory management and forecasting, effectively reducing stockouts by 10% and ensuring optimal product availability

Sales Associate Specialist (Volunteer)

My sister’s Closet
02.2023 - 02.2024
  • Managed donation intakes and item pricing, ensuring accurate and fair pricing for all products while maintaining store standards and inventory organization
  • Promoted the organization’s mission and values, helping to raise awareness and raise donations for battered women through effective communication with customers
  • Processed transactions and handled cash with accuracy, ensuring a secure and efficient checkout process; also managed end-of-day closings and reconciliations to maintain financial accuracy
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Sales Associate and Product guide

361 Sport
01.2021 - 08.2022
  • Assisted customers in selecting the right sportswear and equipment by providing detailed product knowledge, resulting in a 20% increase in customer’s loyalty
  • Provided customized product demonstrations and recommendations based on customers’ fitness objectives, effectively creating opportunities for upselling and enhancing the overall shopping experience
  • Collaborated with the marketing team to promote new arrivals and seasonal promotions, boosting sales during peak seasons by 15%
  • Supported store events and product launches by engaging with customers and providing in-depth product information, resulting in increased brand loyalty

Education

Bachelor of Science - Theoretical Economics

University of Tehran
Tehran
09.2015 - 06.2019

Business Management Advanced Diploma -

British Columbia Institute of Technology
Vancouver, BC

Skills

  • Customer Service Excellence

  • Team Leadership and Conflict Resolution

  • Time Management and Problem Solving

  • Merchandising

  • Attention to Detail

  • Inventory Management

  • Teamwork and Collaboration

  • Flexibility and Adaptability

Certification

NASM Personal Trainer and Nutrition coach

Timeline

NASM Personal Trainer and Nutrition coach
09-2024
Customer Service Foundations
07-2024

Sales Associate Specialist (Volunteer)

My sister’s Closet
02.2023 - 02.2024

Sales Associate and Product guide

361 Sport
01.2021 - 08.2022

Bachelor of Science - Theoretical Economics

University of Tehran
09.2015 - 06.2019

Hiking Organizer and Host (Volunteer)

Hike12
3 2024 - Current

Market Research Analyst

LexiRank
4 2023 - 9 2024

Business Management Advanced Diploma -

British Columbia Institute of Technology
Pardis KhoramehrCustomer Experience Specialist