Dedicated and customer -focused employee with 8 years of experience in providing exceptional customer services. skilled in cash handling , financial transactions, and resolving customer inquires. known for accuracy, efficiency, and a strong commitment to maintaining a positive customer experience
Overview
16
16
years of professional experience
Work History
Customer Service Manager
walmart
Abbotsford, British Columbia
05.2022 - 09.2024
Supervised daily operations, ensuring compliance with company policies, and delivery of exceptional customer service.
Assisted customers with inquiries, complaints, and solutions, maintaining a satisfaction rate of 100%.
Train and monitor new employees, fostering a collaborative and efficient work environment.
Managed cash handling tasks, including daily reconciliations and accurate processing of transactions.
Collaborated with management to implement process improvements that enhanced the customer experience.
Lead Support Manager
walmart
Abbotsford, British Columbia
06.2019 - 05.2022
Managed daily operations of the support team including handling escalated customer inquiries.
Coordinated with other departments to resolve complex customer problems quickly.
ensuring that store associates are up to date on training modules.
Handling basic staffing issues, like shift swap requests and call-out coverage.
Preparing yearly reviews for eligible associates and providing constructive feedback.
Customer Service Cashier
walmart
Surrey, British Columbia
06.2018 - 06.2020
Delivered excellent front-line service to customers, assisting with purchases, returns, and inquiries.
Promoted store programs, contributing to increased membership and sales.
Handled confidential customer data with discretion and adhered to privacy regulations.
Maintained accurate records of transactions using the point-of-sale system.
Followed established loss prevention procedures when dealing with suspicious customers or activities.
Provided excellent customer service by helping customers locate items they were looking for.
Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Food Counter Attendant and Cashier
quiznos
Burnaby, British Columbia
01.2014 - 06.2018
Operated cash register to process customer orders accurately and efficiently.
Kept accurate records of sales transactions including cash register receipts and credit card charges.
Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
maintained a clean and organized appearance for all restaurant areas
Managed multiple talks in a high-volume environment.
Bank Teller
HDFC
02.2009 - 07.2011
Performed cash handling duties including counting currency, coins and checks.
Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Welcomed customers and offered pleasant service during entire transaction.
Explained bank services, financial products and applicable fees to customers.