Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pardeep Kaur samra

edmonton,Alberta

Summary

Dedicated and customer -focused employee with 8 years of experience in providing exceptional customer services. skilled in cash handling , financial transactions, and resolving customer inquires. known for accuracy, efficiency, and a strong commitment to maintaining a positive customer experience

Overview

16
16
years of professional experience

Work History

Customer Service Manager

walmart
Abbotsford, British Columbia
05.2022 - 09.2024
  • Supervised daily operations, ensuring compliance with company policies, and delivery of exceptional customer service.
  • Assisted customers with inquiries, complaints, and solutions, maintaining a satisfaction rate of 100%.
  • Train and monitor new employees, fostering a collaborative and efficient work environment.
  • Managed cash handling tasks, including daily reconciliations and accurate processing of transactions.
  • Collaborated with management to implement process improvements that enhanced the customer experience.

Lead Support Manager

walmart
Abbotsford, British Columbia
06.2019 - 05.2022
  • Managed daily operations of the support team including handling escalated customer inquiries.
  • Coordinated with other departments to resolve complex customer problems quickly.
  • ensuring that store associates are up to date on training modules.
  • Handling basic staffing issues, like shift swap requests and call-out coverage.
  • Preparing yearly reviews for eligible associates and providing constructive feedback.

Customer Service Cashier

walmart
Surrey, British Columbia
06.2018 - 06.2020
  • Delivered excellent front-line service to customers, assisting with purchases, returns, and inquiries.
  • Promoted store programs, contributing to increased membership and sales.
  • Handled confidential customer data with discretion and adhered to privacy regulations.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Food Counter Attendant and Cashier

quiznos
Burnaby, British Columbia
01.2014 - 06.2018
  • Operated cash register to process customer orders accurately and efficiently.
  • Kept accurate records of sales transactions including cash register receipts and credit card charges.
  • Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
  • maintained a clean and organized appearance for all restaurant areas
  • Managed multiple talks in a high-volume environment.

Bank Teller

HDFC
02.2009 - 07.2011
  • Performed cash handling duties including counting currency, coins and checks.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Explained bank services, financial products and applicable fees to customers.

Education

Management Accouting - Accounting And Finance

Douglas College
New Westminster, BC
04-2016

Bachelors of Commerce -

Guru Nanak Dev Universtiy
India
01-2010

Skills

  • Customer relationship management (CRM)
  • client-focused service delivery
  • Strong verbal and written communication skills
  • Problem solving and conflict resolution
  • Cash handling and transaction accuracy
  • attention to detail and organization
  • Administrative support
  • Training and mentoring

Timeline

Customer Service Manager

walmart
05.2022 - 09.2024

Lead Support Manager

walmart
06.2019 - 05.2022

Customer Service Cashier

walmart
06.2018 - 06.2020

Food Counter Attendant and Cashier

quiznos
01.2014 - 06.2018

Bank Teller

HDFC
02.2009 - 07.2011

Management Accouting - Accounting And Finance

Douglas College

Bachelors of Commerce -

Guru Nanak Dev Universtiy
Pardeep Kaur samra