Pardeep Kaur samra
edmonton,Alberta
Summary
Dedicated and customer -focused employee with 8 years of experience in providing exceptional customer services. skilled in cash handling , financial transactions, and resolving customer inquires. known for accuracy, efficiency, and a strong commitment to maintaining a positive customer experience
Overview
16
16
years of professional experience
Work History
Customer Service Manager
walmart
Abbotsford, British Columbia
05.2022 - 09.2024
- Supervised daily operations, ensuring compliance with company policies, and delivery of exceptional customer service.
- Assisted customers with inquiries, complaints, and solutions, maintaining a satisfaction rate of 100%.
- Train and monitor new employees, fostering a collaborative and efficient work environment.
- Managed cash handling tasks, including daily reconciliations and accurate processing of transactions.
- Collaborated with management to implement process improvements that enhanced the customer experience.
Lead Support Manager
walmart
Abbotsford, British Columbia
06.2019 - 05.2022
- Managed daily operations of the support team including handling escalated customer inquiries.
- Coordinated with other departments to resolve complex customer problems quickly.
- ensuring that store associates are up to date on training modules.
- Handling basic staffing issues, like shift swap requests and call-out coverage.
- Preparing yearly reviews for eligible associates and providing constructive feedback.
Customer Service Cashier
walmart
Surrey, British Columbia
06.2018 - 06.2020
- Delivered excellent front-line service to customers, assisting with purchases, returns, and inquiries.
- Promoted store programs, contributing to increased membership and sales.
- Handled confidential customer data with discretion and adhered to privacy regulations.
- Maintained accurate records of transactions using the point-of-sale system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Provided excellent customer service by helping customers locate items they were looking for.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Food Counter Attendant and Cashier
quiznos
Burnaby, British Columbia
01.2014 - 06.2018
- Operated cash register to process customer orders accurately and efficiently.
- Kept accurate records of sales transactions including cash register receipts and credit card charges.
- Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
- maintained a clean and organized appearance for all restaurant areas
- Managed multiple talks in a high-volume environment.
Bank Teller
HDFC
02.2009 - 07.2011
- Performed cash handling duties including counting currency, coins and checks.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Welcomed customers and offered pleasant service during entire transaction.
- Explained bank services, financial products and applicable fees to customers.
Education
Management Accouting - Accounting And Finance
Douglas College
New Westminster, BC04-2016
Bachelors of Commerce -
Guru Nanak Dev Universtiy
India01-2010
Skills
- Customer relationship management (CRM)
- client-focused service delivery
- Strong verbal and written communication skills
- Problem solving and conflict resolution
- Cash handling and transaction accuracy
- attention to detail and organization
- Administrative support
- Training and mentoring
Timeline
Customer Service Manager
walmart
05.2022 - 09.2024
Lead Support Manager
walmart
06.2019 - 05.2022
Customer Service Cashier
walmart
06.2018 - 06.2020
Food Counter Attendant and Cashier
quiznos
01.2014 - 06.2018
Bank Teller
HDFC
02.2009 - 07.2011
Management Accouting - Accounting And Finance
Douglas College
Bachelors of Commerce -
Guru Nanak Dev Universtiy
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