Pardeep Singh
Bonnyville
Summary
Dynamic Shift Manager with proven expertise in employee training and customer service, honed at Burger King. Excelled in resolving escalated customer issues, enhancing team performance through effective mentoring, and ensuring operational efficiency. Skilled in cash handling and fostering a motivated work environment, significantly contributing to the company's standards and goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
04.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
Shift Manager
Burger King
07.2023 - 03.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Shift Manager
Burger King
06.2022 - 06.2023
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Tracked receipts, employee hours, and inventory movements.
Education
Bachelor of Science - Computer Engineering
Northern College At Pures Campus
Scarborough12-2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Energetic and enthusiastic
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
Timeline
Shift Manager
Burger King
04.2024 - Current
Shift Manager
Burger King
07.2023 - 03.2024
Shift Manager
Burger King
06.2022 - 06.2023
Bachelor of Science - Computer Engineering
Northern College At Pures Campus
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