Summary
Overview
Work History
Education
Skills
Objective
Timeline
Generic

Pardeep Singh

Hamilton,ON

Summary

Detail-oriented IT support professional with hands-on experience in troubleshooting and maintaining Windows, Mac, and Linux systems. Skilled in PC building, hardware maintenance, and resolving technical issues in dynamic environments. Passionate about learning new technologies and providing top-tier support for internal teams and customers. Strong background in operations, with a focus on improving system efficiency and uptime.

Overview

8
8
years of professional experience

Work History

FC Associate I - Outbound

Amazon Canada Fulfillment
Hamilton, ON
02.2022 - Current
  • Provided operational support for various IT systems in a fast-paced environment, ensuring smooth fulfillment operations.
  • Assisted in troubleshooting and resolving hardware issues, maintaining inventory accuracy.
  • Collaborated with teams to ensure efficient workflow and data management through Microsoft Office tools.
  • Participated in training new hires on operational procedures and IT-related processes, enhancing team productivity.
  • Relevant to IT: Gained experience with Zebra thermal printers, thin clients, and handheld terminals, maintaining hardware and resolving technical issues.

PC Building & Troubleshooting

Personal Project
03.2017 - Current
  • Designed and built custom PCs, selecting compatible components based on user needs and performance goals.
  • Troubleshot hardware and software issues, including the installation of operating systems and hardware upgrades.
  • Provided technical support to friends and family, resolving issues related to PC hardware, software, and accessories.

Gas Station Attendant

Petro Canada
Hamilton, ON
05.2019 - 12.2023
  • Handled payment transactions and assisted customers, ensuring a high level of customer satisfaction.
  • Monitored inventory levels and maintained store cleanliness in a fast-paced environment.
  • Supported team by addressing customer concerns and troubleshooting pump issues efficiently.

Meat Process Worker

Premier Kosher
Binbrook, ON
01.2020 - 02.2022
  • Performed packaging and quality control for meat products, maintaining a consistent production rate.
  • Ensured compliance with health and safety standards to meet regulatory requirements.
  • Trained new employees on production line processes and safety protocols.

Education

College Diploma - Software Engineering

Mohawk College of Applied Arts And Technology
Hamilton, ON
02.2021

Skills

  • Leadership & Team Coordination
  • Microsoft Office (Excel, Word, Outlook)
  • PC Building & Troubleshooting
  • Hardware & Software Maintenance (Windows, Mac, Linux)
  • Network Troubleshooting & System Integration
  • Zebra Thermal Printers & Thin Clients
  • Customer Service & Technical Support
  • Strong Problem Solving & Analytical Skills
  • IT Inventory Management

Objective

Enthusiastic IT professional with a diploma in Computer System Technology and over two years of experience in operations. Adept at troubleshooting PC hardware, maintaining IT equipment, and providing tech support in fast-paced environments. Seeking to contribute to Amazon’s Operations as an IT Support Associate II, leveraging hands-on experience with PC building, network troubleshooting, and computer systems.

Timeline

FC Associate I - Outbound

Amazon Canada Fulfillment
02.2022 - Current

Meat Process Worker

Premier Kosher
01.2020 - 02.2022

Gas Station Attendant

Petro Canada
05.2019 - 12.2023

PC Building & Troubleshooting

Personal Project
03.2017 - Current

College Diploma - Software Engineering

Mohawk College of Applied Arts And Technology

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Pardeep Singh