Pardeep Singh

Being available to go out into the community on a regular basis to establish a rapport and meet with clients.

Picking up and transporting clients to shelters within the community in the agency van.

Locating people who are in need of support services and who otherwise would not seek assistance.

Engaging unsheltered people to establish rapport which will assist them in locating rental units or attending appointments within the community.

- Maintaining excellent relations with health and social services professionals such as workers with the Ministry of Social Development and Social Innovation, Canada Revenue Agency, PHS Mental Health, Burnaby Mental Health Services, BC Housing, Burnaby Substance Use Services, Burnaby RCMP and other non profit and community agencies involved in the provision of services.

- Is an active participant and member of the Integrated case management team, and broader multi-disciplinary Housing and Outreach Program.

- Facilitating a full assessment of client’s housing and support needs, using mandated assessment tools and templates.

- Developing a client centered plan with each client for the planning and pre-placement of the individual’s tenancy and support requirements within the community.

- Monitoring the areas of daily living, financial, health, social supports and resource acquisition.

- Working in a team environment on developing housing initiatives and finding creative solutions to housing in challenging market conditions.

- Maintaining positive relationships with landlords of private and society operated affordable housing, keeping up to date on availability of long term housing.

- Maintaining accurate, up to date and appropriate records and ensuring all data is current and captured in relevant databases.

- Completes and maintains current files, case notes, daily intakes and relevant client information.

- Completes agency required staffing forms such as time sheets, leave requests and expense claims

Case Planning & Outreach
- Travel, on foot or by vehicle, to meet clients in outlying areas to offer services and care
- Conduct client intakes to identify client needs and goals
- Use in-house database (SharePoint) to record client data and track case planning progress
- Accompany guests to appointments as needed
- Arrange transportation for guests to and from the facility as well as to appointments as needed
Assisting with Basic Needs
- Referrals to shelters, safe houses, housing, and outreach programs
- Distribute bus tickets and laundry vouchers
- Facilitate showers and laundry
- Provide information about services in the community
ID Replacement and Acquisition
Assisting with Financial Aid
- Help clients apply for Income Assistance, PWD, crisis funds, and access the online BCeID &
MySelfServe services
- Liaise with clients for various Income Assistance needs, and assist with budgeting
- Referrals to Service Canada
- Help clients access the online MyServiceCanada
Healthcare Referrals
- Liaise with mental health and substance use workers
- Referrals to Fraser Health treatment services and provide information about community recovery
options
Housing Advocacy

-Assist Guests in BC Housing and Supportive Housing applications
-Assist with rental supplement applications
-Assist with market value housing

• Maintained accurate records of all shelter activities.
• Monitored the daily operations of the shelter.
• Determined organizational policies regarding program eligibility, requirements and benefits.
• Trained new staff on relevant protocols and procedures pertaining to their roles within the organization.
• Created a positive work culture by modeling excellent customer service skills with both internal and external stakeholders.
• Ensured all supplies were stocked and ready for use at all times.
• Implemented crisis intervention techniques when dealing with challenging situations involving clients or staff members.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.