PARDEEP SANDHU
Burnaby,Canada
Summary
Experienced sales and customer service leader with a strong track record in managing teams and achieving business objectives. Skilled in client relationship management, team development, and strategic planning. Known for delivering exceptional customer experiences and fostering loyalty. Seeking to leverage expertise in sales operations and leadership to contribute to organizational success.
Overview
30
30
years of professional experience
Work History
Entrepreneur
Solopreneur
Burnaby, British Columbia
12.2020 - Current
- Developed and expanded health and wellness business through targeted initiatives
- Engaged clients through in-person and online interactions to strengthen relationships
- Executed marketing strategies leveraging referral channels and social media to attract potential clients
B-B Account Manager
TELUS Medium Business
Vancouver
09.2017 - 08.2020
- Managed direct sales for medium business clients, fostering strong client relationships
- Managed client accounts to ensure satisfaction and retention.
- Developed and executed strategic plans that increased client engagement and retention.
- Collaborated with sales teams to strategize account growth opportunities.
- Facilitated sales interactions with partner channels to strengthen relationships.
Sr. Channel Manager - Operations
TELUS Small Business Solutions
Manila, Philippines
01.2015 - 09.2017
- Spearheaded initiatives that improved operational efficiency and customer satisfaction.
- Led both local and international teams providing support to sales teams nationally
- Resolved issues for customers and partner channels, ensuring high satisfaction levels
- Cultivated customer loyalty by delivering dedicated service and support
- Supported customers through pre and post-sales inquiries to enhance experience
Manager - National Sales
TELUS Small Business Solutions
Vancouver
08.2013 - 12.2014
- Led a team of sales representatives to exceed company targets through innovative approaches.
- Enhanced team performance via targeted coaching and development programs.
- Increased net new and long-term revenue in small business market through targeted sales strategies.
- Coached and developed Sales and Service Agents to enhance their skills and improve overall team performance.
- Supported a High Performance culture through the engagement of employees in the Performance Management Process and Personal Development Plans
Manager - Business Sales
TELUS Small Business Solutions
Vancouver
01.2008 - 08.2013
- Managed teams of 12-16 inbound sales reps servicing small medium business customers in BC and AB
- Led team of 12-16 business inside sales reps to contact and service small medium business customers in Ontario
- Led team in delivering exceptional customer service for small business clients.
- Developed and implemented strategies to enhance operational efficiency and productivity.
- Managed budgets and resources to optimize service delivery across multiple departments.
Trainer
TELUS Consumer and Business Solutions
Burnaby
02.2000 - 01.2008
- Developed training materials and delivered on-the-job coaching to enhance employee skill sets
- Facilitated training sessions for new and existing employees on product knowledge and process execution
- Created quality assurance program for call center agents to improve service standards
Customer Service Rep
TELUS Consumer Services
Burnaby
08.1996 - 01.2000
- Assisted customers with service and billing issues while upselling services as a customer service rep
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries using company systems and resources effectively.
- Maintained knowledge of products to assist customers with their needs.
- Generated revenue by calling new and existing residential customers as a telesales rep
Education
Human Resource Management Certificate - Business Management and Customer Relationship Mana
BCIT
Burnaby, BC06-2004
Electronic Commerce Certificate - Strategic Business Planning, Customer Relationship Management, On-Line Business Management, Interpersonal Skills
BCIT
04-2002
Accounting Diploma - Communications, Public Speaking, Management Policies, Business Law
Langara College
12-1998
Skills
- Strategic Sales Planning
- Client Relationship Management
- Team Development and Coaching
- Customer Satisfaction Enhancement
- Bilingual Communication (English and Punjabi)
- Call center leadership
- Sales Operations Leader
- Trainer / Facilitator
- Results-Oriented
Accomplishments
- Recruited, coached and developed numerous sales team members
- Achieved and surpassed aggressive performance targets.
- Developed strategies and provided leadership in change management development to support corporate objectives.
- Resolved grievances and employee discipline.
- Built and fostered relationships with internal stakeholders and downstream partners in order to maximize sales and to support business objectives
- Built and developed multiple call center teams nationally and internationally focused on presales support, sales and post-sales support
References
Available upon Request
Volunteer Experience
- Fundraiser and Volunteer, Free the Children, Participated in Fundraising over $20K for an all girls' school in Africa., Traveled to Africa as part of a volunteer mission to aid in building a school for girls
- Fundraiser and Walker, Juvenile Diabetes Research Foundation, Raised funds for JDRF for the last 8 years and annually participated in the TELUS walk for JDRF
- Fundraiser, Canadian Breast Cancer Foundation, Raised over 8K toward Breast Cancer Research and have participated in the 60 Km walk for breast cancer awareness 4x
Awards Certificates
- Reiki Master Certification
- Level 2 Akashic Records Certification
- Master Practitioner NLP -Neuro Linguistic Programming
- MER; Mental Emotional Release Certification
- Hypnosis Certification
- Peak Performance Winner
- Leadership Excellence Award
- Community Champion Award
- Level 3 Industrial First Aid Certificate (3X)
- Trailblazer Award
Timeline
Entrepreneur
Solopreneur
12.2020 - Current
B-B Account Manager
TELUS Medium Business
09.2017 - 08.2020
Sr. Channel Manager - Operations
TELUS Small Business Solutions
01.2015 - 09.2017
Manager - National Sales
TELUS Small Business Solutions
08.2013 - 12.2014
Manager - Business Sales
TELUS Small Business Solutions
01.2008 - 08.2013
Trainer
TELUS Consumer and Business Solutions
02.2000 - 01.2008
Customer Service Rep
TELUS Consumer Services
08.1996 - 01.2000
Human Resource Management Certificate - Business Management and Customer Relationship Mana
BCIT
Electronic Commerce Certificate - Strategic Business Planning, Customer Relationship Management, On-Line Business Management, Interpersonal Skills
BCIT
Accounting Diploma - Communications, Public Speaking, Management Policies, Business Law
Langara College