Pardeep Kaur
Aritzia
Moncton,New Brunswick
1
Certification
2
years of professional experience
Dedicated and results-driven Customer Service Agent with a passion for providing exceptional customer experiences. Proficient in handling inquiries, resolving complaints, and ensuring customer satisfaction. Seeking to leverage strong communication and problem-solving skills in dynamic customer service.
Work History
Customer Service Representative
11 Months- Provide excellent customer service by addressing inquiries, resolving complaints, and processing orders promptly and accurately
- Field calls/contacts from customers via voice/chat/email methods
- Maintain a high level of professionalism and empathy in all customer interactions to ensure their satisfaction
- Represent the client and protect the client’s brand with exceptional professionalism
- Answer Phones, chats, or emails to assist customers
- Performs customer experience survey results
- Educate customers via consulting selling, promoting new products, and knowledge of promotion
- Book and promote excursions and services
- Understand the sales opportunity on each call and meet conversion sales metrics
- Use standard technology: Softphones, e-mail, webcam, and web browsers
- Utilize company systems and databases to access customer information and track service issues to resolution.
Guest Service Representative
10 Months- Process up to 200 guests on arrival and departure day
- Greet and welcome all guests with a smile and professional conversation
- Coordinate with housekeeping to ensure all special requests are handled promptly
- Follow emergency and safety procedures
- Perform services including booking activities, dining reservations, and others
- Provide exceptional customer service
- Respond to guest complaints, requests, and emergencies.
Education
Logistics and Supply Chain Management
International Business Management
Bachelor of Arts
Skills
Excellent communication skills
both verbal and written
Strong problem-solving abilities
Phone and email etiquette
Proficient in using customer service software and CRM systems
Ability to multitask and prioritize in a fast-paced environment
Competent in Microsoft Office Software
Passionate about understanding the customers.
Administrative Support
Detail-oriented with a focus on accuracy and efficiency
Ability to work effectively both independently and as part of a team
Certification
Tally ERP 9 ( Accounting Software)
Availability
Full- Time
Languages
English
Limited Working
Timeline
Customer Service Representative
Aritzia
03.2023 - 02.2024Read More
Guest Service Representative
Hotel Garden Inn
02.2022 - 12.2022Read More
Punjabi University
Bachelor of Arts
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Sheridan College
International Business Management
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Canadore College
Logistics and Supply Chain Management
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