INDERPREET KAUR
Summerside,PE
Summary
Highly motivated and detail-oriented professional with 7+ years of experience in customer service, retail management, and high-volume operations. Proven ability to interpret policies, handle sensitive information, and resolve complex client issues with accuracy and professionalism. Strong analytical, organizational, and communication skills aligned with government and CRA competencies.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Kent Building Supplies
03.2025 - 12.2025
- Delivered efficient and professional customer service by handling inquiries, complaints, and product-related questions.
- Processed financial transactions accurately while maintaining compliance with company procedures.
- Maintained inventory accuracy and ensured proper merchandising standards.
- Demonstrated strong attention to detail and accountability in daily operations.
Customer Service Manager
Walmart
01.2024 - 09.2024
- Led front-end operations ensuring service efficiency and compliance with policies.
- Resolved complex escalations using sound judgment and problem-solving skills.
- Conducted cash audits and ensured financial accuracy across registers.
- Coached and developed team members to improve performance and service standards.
Overnight Support Manager
Walmart
06.2023 - 01.2024
- Supervised overnight operations including inventory, stocking, and logistics.
- Ensured operational readiness and compliance with safety regulations.
- Coordinated team tasks to meet strict deadlines and productivity targets.
Customer Service Manager
Walmart
11.2020 - 06.2023
- Managed a team of up to 30 employees in a fast-paced environment.
- Handled escalated customer concerns and ensured timely resolution.
- Oversaw POS systems, cash flow, and compliance with financial procedures.
- Monitored team performance and improved operational efficiency.
Customer Support Associate
Rogers Communications
10.2019 - 11.2020
- Managed high-volume customer interactions while maintaining professionalism.
- Resolved billing and technical issues using multiple systems.
- Maintained accurate documentation and met performance targets.
Education
Computer Software & Database Development - undefined
Lambton College
Master of Technology - Computer Science
Punjab Technical University
Bachelor of Technology - Computer Science
Guru Nanak Dev University
Skills
- Client Service Excellence & Conflict Resolution
- Policy Interpretation & Regulatory Compliance
- Data Entry Accuracy & Attention to Detail
- Cash Handling, Auditing & Financial Accuracy
- Communication (Verbal & Written) & Active Listening
- Problem Solving & Decision Making
- Team Leadership, Coaching & Supervision
- Time Management & Multitasking in High-Volume Environments
- Confidentiality, Integrity & Professional Judgment
- Microsoft Office (Excel, Word, Outlook) & Computer Systems
Languages
English
Full Professional
Timeline
Customer Service Associate
Kent Building Supplies
03.2025 - 12.2025
Customer Service Manager
Walmart
01.2024 - 09.2024
Overnight Support Manager
Walmart
06.2023 - 01.2024
Customer Service Manager
Walmart
11.2020 - 06.2023
Customer Support Associate
Rogers Communications
10.2019 - 11.2020
Computer Software & Database Development - undefined
Lambton College
Master of Technology - Computer Science
Punjab Technical University
Bachelor of Technology - Computer Science
Guru Nanak Dev University