Pardeep Kaur
Halifax
Summary
Disciplined and service-driven professional with over 3 years of hands-on experience in retail customer service, excellent communication, sales, security, loss prevention, and supervisory roles across high-risk retail and logistics environments. Skilled in conflict resolution, de-escalation, and maintaining public safety through proactive patrols and situational awareness. Certified in First Aid/CPR, Defensive Tactics, and fully licensed in security, with a strong understanding of legal procedures, incident reporting, and risk management. Multilingual and community-focused, with a continuous commitment to physical readiness, mental resilience, and supporting vulnerable individuals. Prepared to serve with integrity, sound judgment, and respect for diverse communities.
Overview
6
6
years of professional experience
Work History
Package Handler
Post media
Dartmouth
05.2025 - Current
- Provided assistance and mentorship to new hires, creating an inclusive and respectful onboarding experience.
- Dealt respectfully with coworkers during high-pressure periods, modelling professionalism and emotional intelligence.
- Sorted packages efficiently to optimize delivery routes and reduce transit times.
- Maintained accurate logs of package movements and inventory levels throughout shifts.
- Used effective communication to relay package issues and workflow bottlenecks to supervisors, supporting team efficiency.
- Uphold company values of honesty, fairness, and safety in all actions, even when working independently.
- Supported the company’s mission through consistent attendance, integrity in scanning and sorting, and proactive task ownership.
- Demonstrated cultural sensitivity in team interactions, fostering a respectful and inclusive workplace.
- Managed repetitive physical tasks with stamina and discipline, meeting productivity benchmarks under tight schedules.
- Recognized when colleagues were struggling and offered assistance or escalation, contributing to a supportive team dynamic.
- Acted swiftly during workplace safety concerns, alerting supervisors and mitigating hazards with a focus on team welfare.
- Adapted to different job stations as needed, showcasing reliability, agility, and willingness to contribute beyond assigned duties.
- Participated in diversity and safety training sessions, reinforcing company-wide values of respect and integrity.
Retail Loss prevention supervisor
Risk management group
Dartmouth
08.2023 - Current
- Conducted proactive patrols in retail settings to deter theft and ensure customer and staff safety, demonstrating strong situational awareness and professional conduct in high-traffic environments.
- Utilized de-escalation techniques to manage individuals exhibiting aggressive or erratic behavior, maintaining calm under pressure while ensuring respectful and fair treatment.
- Collaborated closely with store managers and law enforcement to investigate incidents, applying critical thinking and effective communication skills to collect evidence and build reports.
- Trained and mentored junior loss prevention staff, promoting a culture of accountability, inclusivity, and professionalism aligned with organizational values.
- Acted as a liaison between diverse community members and retail staff, offering culturally sensitive customer service while fostering trust and open dialogue.
- Led incident response procedures during thefts, medical emergencies, and conflicts, applying quick judgment and emotional intelligence to stabilize situations.
- Delivered safety briefings and conducted loss prevention workshops, demonstrating leadership and coaching skills in promoting team competency and awareness.
- Maintained accurate and detailed incident and investigation reports, upholding integrity and transparency in all documentation.
- Encouraged a team-oriented work environment by recognizing contributions, addressing issues constructively, and promoting respect among a diverse team.
- Ensured policy compliance regarding detainment and apprehension, protecting individual rights while balancing public and asset safety.
- Adapted procedures and presence to meet the needs of stores with high cultural and demographic diversity, supporting inclusion and accessibility.
- Assisted vulnerable individuals in distress with compassion and discretion, applying awareness of mental health challenges.
- Demonstrated strong physical endurance and presence during prolonged patrol shifts and foot pursuits, contributing to a secure environment.
- Coordinated effectively with security technology systems (CCTV, EAS), highlighting technological literacy and precision in monitoring.
- Balanced multiple responsibilities under high-stress conditions, showcasing time management, resilience, and focus.
- Conducted routine surveillance and monitoring of high-risk areas to deter theft and ensure a secure environment.
- Implemented loss prevention techniques and procedures to minimize shrinkage and safeguard assets effectively.
Security Supervisor
Atlantic Private Protection Services
Dartmouth
12.2022 - 08.2023
- Supervised frontline security teams across various client sites, reinforcing professional conduct, teamwork, and high service standards.
- Led by example during high-stress incidents, demonstrating accountability, resilience, and ethical decision-making in challenging situations.
- Delivered one-on-one coaching to staff on conflict resolution, cultural awareness, and inclusive communication, strengthening team performance.
- Deployed officers to meet client-specific needs, adjusting based on threat levels, demographics, and site-specific challenges.
- Ensured security personnel were trained and equipped to respond to mental health incidents with empathy and legal awareness.
- Conducted performance evaluations and shift briefings, emphasizing respect, inclusivity, and constructive feedback to support team growth.
- Responded to incidents involving aggression or criminal activity, using a balance of de-escalation and authority to restore order while preserving dignity.
- Promoted open communication with clients and the public, building relationships founded on trust, consistency, and respect.
- Maintained scheduling logistics and site coverage under demanding timelines, demonstrating strong organizational and time management skills.
- Investigated incidents thoroughly and objectively, compiling accurate reports while adhering to legal and procedural frameworks.
- Supported a culture of diversity and inclusion by addressing discrimination complaints professionally and promptly.
- Ensured staff compliance with legal and ethical standards, including fair treatment of the public and adherence to privacy and human rights legislation.
- Acted swiftly and effectively in emergencies, including medical calls, trespassing, and public disturbances, balancing safety and empathy.
- Developed incident response plans for client sites, incorporating risk assessment, diversity awareness, and continuity protocols.
- Handled high-pressure scheduling, complaint resolution, and emergency response coordination with professionalism and emotional intelligence.
- Trained and mentored security staff on emergency response procedures, fostering a knowledgeable and prepared team.
- Implemented security protocols to safeguard personnel and property, enhancing overall safety standards.
Security Officer
Atlantic Private Protection Services
Dartmouth
08.2022 - 12.2022
- Conducted regular patrols in residential and commercial areas to prevent incidents and engage with the public in a professional and welcoming manner.
- Responded to incidents involving conflict, intoxication, or distress, using non-violent crisis intervention and emotional regulation to maintain safety.
- Supported vulnerable individuals, including those experiencing homelessness or mental health crises, with respect, empathy, and discretion.
- Collaborated with emergency services, ensuring effective information exchange and mutual respect in dynamic, high-stress environments.
- Provided exceptional customer service at access points, greeting individuals with cultural sensitivity and clarity of communication.
- Maintained detailed incident logs and daily activity reports, ensuring transparency, accountability, and adherence to legal standards.
- Dealt with verbal abuse or non-compliant individuals calmly and professionally, protecting the integrity of the role and safety of all.
- Practiced situational awareness to identify risks, using preventive measures rather than force whenever possible.
- Supported team members during challenging shifts, promoting a culture of mutual respect, cooperation, and inclusion.
- Participated in ongoing training around diversity, use of force, mental health response, and workplace ethics.
- Remained flexible and dependable when schedules shifted due to emergencies or staffing changes, supporting operational continuity.
- Provided reassurance and information to members of the public during security alerts, reducing anxiety through confident communication.
- Used sound judgment in deciding when to intervene physically and when to observe and report, prioritizing public safety.
- Actively contributed to a respectful and inclusive workplace by recognizing diverse backgrounds of colleagues and clients.
- Demonstrated physical readiness during foot patrols and emergency response actions, meeting job demands with strength and agility.
- Monitored surveillance cameras to identify suspicious activities and ensure a secure environment.
- Responded promptly to alarms and emergencies, coordinating with emergency responders as necessary.
- Trained new security personnel on protocols, emphasizing teamwork and situational awareness.
Package Handler
Fedex Ground
Montreal
10.2019 - 11.2022
- Worked collaboratively with a diverse team in a physically demanding warehouse environment, demonstrating resilience and mutual support.
- Loaded and unloaded packages efficiently while maintaining high standards of safety, endurance, and time awareness.
- Responded calmly to last-minute logistical changes and system errors, using flexibility and critical thinking to adapt workflow.
- Maintained a clean, hazard-free environment, ensuring personal and team accountability for safe practices.
- Provided assistance and mentorship to new hires, creating an inclusive and respectful onboarding experience.
- Dealt respectfully with coworkers during high-pressure periods, modelling professionalism and emotional intelligence.
- Used effective communication to relay package issues and workflow bottlenecks to supervisors, supporting team efficiency.
- Uphold company values of honesty, fairness, and safety in all actions, even when working independently.
- Supported the company’s mission through consistent attendance, integrity in scanning and sorting, and proactive task ownership.
- Demonstrated cultural sensitivity in team interactions, fostering a respectful and inclusive workplace.
- Managed repetitive physical tasks with stamina and discipline, meeting productivity benchmarks under tight schedules.
- Recognized when colleagues were struggling and offered assistance or escalation, contributing to a supportive team dynamic.
- Acted swiftly during workplace safety concerns, alerting supervisors and mitigating hazards with a focus on team welfare.
- Adapted to different job stations as needed, showcasing reliability, agility, and willingness to contribute beyond assigned duties.
- Participated in diversity and safety training sessions, reinforcing company-wide values of respect and integrity.
QUALITY Assurance/Security Office admin
Fedex Ground
Montreal
11.2021 - 07.2022
- Supported internal and external clients with efficient, courteous service, even under high-volume and time-sensitive conditions.
- Resolved client complaints and concerns with patience and professionalism, emphasizing integrity and respect in all interactions.
- Used problem-solving and conflict resolution skills to de-escalate tense situations, ensuring positive client outcomes.
- Scheduled pickups and deliveries efficiently, maintaining high standards of time management and organizational precision.
- Interfaced with team members across cultures, language groups, and departments, ensuring mutual respect and effective communication.
- Trained new hires on service procedures, promoting best practices in inclusion, safety, and professional conduct.
- Acted as a central point of contact for service issues, applying critical thinking and clear communication to resolve logistical challenges.
- Maintained and updated internal systems with accurate information, ensuring operational accountability and efficiency.
- Promoted a supportive work culture by encouraging cooperation and recognizing diverse perspectives among team members.
- Participated in health and safety reviews, reinforcing a proactive approach to employee wellness and mental health awareness.
- Handled high call volumes with calm demeanour, managing stress effectively while ensuring quality customer engagement.
- Supported clients facing language barriers or accessibility needs by adapting communication and ensuring equal access to service.
- Ensured adherence to organizational policies and ethical service standards, fostering trust and compliance.
- Balanced administrative responsibilities with service demands, displaying flexibility and reliability in shift coverage and task completion.
- Assisted in crisis management procedures, including parcel disputes and operational delays, using empathy and composure to maintain satisfaction.
Education
Medical office ASSISTANT -
CDI College
Montreal, QuebecSECONDARY/HIGH SCHOOL -
Sadhu Singh Shergill Academy
Mukandpur, Punjab, IndiaSkills
- Conflict Management
- Organization
- Attention to detail
- Supervision
- Leadership
- De-escalation tactics
- Disciplined & Punctual
- Cultural competence
- Multilingual
- Adaptability
- Communication and verbal skills
- MS Office
- Problem solving
- Decision making
- Interpersonal
- Teamwork
- Data entry and filing
- Incident reporting
Volunteer Experience
Volunteer, Citizens on Patrol, Upper Tantallon, NS, 07/01/25, Present, Patrol assigned neighborhoods by vehicle., Observe and document public safety concerns., Assist in community crime prevention initiatives., Maintain accurate patrol logs and incident reports., Engage with residents to promote a visible safety presence., Support local events or campaigns focused on safety.
Continuous Learning Certificates
- First Responder Academy
- De-escalation, Calming Techniques and Body Language
- Alcoholism - Causes, Symptoms, Diagnosis, Treatment, Pathology
- Verbal De-escalation and Active Listening
- De-escalating Situations Involving Individuals with Developmental Disabilities
- Situational Awareness Responding to Opioid Overdoses
- Elder Abuse
- Child Trauma
- Clinical Depression
Certificates And Licenses
- Valid and Clear Driving License and Abstract
- PAL License
- Standard First Aid / CPR Level C
- Clear PCC
- Defensive Training/Handcuff Training
- Use of Force Certification
- Security License
- WHMIS
Timeline
Package Handler
Post media
05.2025 - Current
Retail Loss prevention supervisor
Risk management group
08.2023 - Current
Security Supervisor
Atlantic Private Protection Services
12.2022 - 08.2023
Security Officer
Atlantic Private Protection Services
08.2022 - 12.2022
QUALITY Assurance/Security Office admin
Fedex Ground
11.2021 - 07.2022
Package Handler
Fedex Ground
10.2019 - 11.2022
Medical office ASSISTANT -
CDI College
SECONDARY/HIGH SCHOOL -
Sadhu Singh Shergill Academy