Pardeep Kaur
Winnipeg,Canada
Summary
Dedicated and customer-focused professional with a strong desire to excel in a customer service role. Possessing intermediate communication skills, problem-solving abilities, and a positive attitude. Committed to enhancing customer satisfaction and contributing to the success of the team. Seeking an opportunity to utilize skills and passion for delivering exceptional service in a dynamic and fast-paced environment.
Overview
4
4
years of professional experience
Work History
Team Member
Booster Juice
03.2022 - 09.2024
- Prepared smoothies and food items while maintaining food safety standards
- Provided fast and friendly service in a high-paced environment
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Retail Associate
Dollarama
01.2024 - 03.2024
- Assisted customers with product selection and maintained store organization
- Managed cash register operations and handled transactions
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Front-End Cashier
Real Canadian Superstore
10.2021 - 04.2022
- Processed customer transactions efficiently while providing excellent service
- Assisted with customer inquiries, returns, and product information
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Approached every question or concern with calm and level-headed approach.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
Vaccination Immunization Clinic Navigator
Staffmax
05.2021 - 07.2021
- Company Overview: Staffing & Recruiting Company
- Assisted patients with registration and provided guidance during immunization
- Ensured proper documentation and adherence to health protocols
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
- Enhanced crew coordination with regular training exercises, boosting team efficiency during navigation.
Sales Associate
Easy Day
04.2020 - 12.2020
- Assisted customers with product selection and purchases
- Maintained inventory and ensured stock availability
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Client Services Specialist -
Manitoba Institute of Trades And Technology
Winnipeg, MB04-2022
Senior Secondary Education - Medical Stream
Baba Farid Senior Secondary School
Bathinda, Punjab04.2019
Secondary Education -
PKS International School
Balluana, India04.2017
Skills
- Customer Service
- Communication
- Technical Proficiency
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Problem-Solving
- Adaptability
- Time Management
- Reliability
- Food Safety
- Food Preparation
- Teamwork
- Leadership
Languages
English (Fluent)
Punjabi (Fluent)
Hindi (Fluent)
Certifications Workshops
- First Aid & CPR
- Canadian WHMIS
- Professional Telephone Skills
- Time Management
- Workplace Communication
- Handling Difficult Situations
Timeline
Retail Associate
Dollarama
01.2024 - 03.2024
Team Member
Booster Juice
03.2022 - 09.2024
Front-End Cashier
Real Canadian Superstore
10.2021 - 04.2022
Vaccination Immunization Clinic Navigator
Staffmax
05.2021 - 07.2021
Sales Associate
Easy Day
04.2020 - 12.2020
Senior Secondary Education - Medical Stream
Baba Farid Senior Secondary School
Secondary Education -
PKS International School
Client Services Specialist -
Manitoba Institute of Trades And Technology
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