Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pardeep Kaur

Saint John,Canada

Summary

Personable and reliable with talent for building strong customer relationships and delivering exceptional service. Possess solid understanding of customer service principles and effective communication techniques, including resolving issues and providing accurate information. Committed to driving customer satisfaction and contributing to overall success of team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Tim Hortons
10.2023 - 02.2025
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Sales Representative

IOS
06.2023 - 08.2023
  • Expanded customer base through cold calling, networking, and relationship building.
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.
  • Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
  • Increased issue resolution rate through continuous training and performance evaluation.

Cashier/Customer Service

AMR FRUITERIE
07.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Increased sales of promotional items by informing customers about current offers.

Education

College diploma - Business management

Canadore College of Applied Arts And Technology
North Bay, None
05-2022

Skills

  • Problem-solving
  • Customer service
  • Multitasking and organization
  • Time management
  • Complaint handling
  • Expertise in sales

Certification

Driving Licence

Languages

English
Full Professional
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Supervisor

Tim Hortons
10.2023 - 02.2025

Sales Representative

IOS
06.2023 - 08.2023

Cashier/Customer Service

AMR FRUITERIE
07.2022 - 05.2023

College diploma - Business management

Canadore College of Applied Arts And Technology

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Pardeep Kaur