Pardeep Kaur
Hamilton,ON
Summary
Proven track record in enhancing customer loyalty and streamlining processes, as demonstrated at HDFC Bank. Skilled in Microsoft Office Suite and adept at conflict resolution, I excel in high-pressure environments, achieving significant improvements in customer satisfaction. My expertise in relationship building and administrative support has driven positive outcomes in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amcor Packaging Limited
05.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Care Representative
HDFC Bank
02.2022 - 11.2023
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- advising the customers and promoting the bank services.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Processing the transactions and maintaining records.
- Accepting the cheques and cash for deposits and also for checking for the accuracy of the deposit slips.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Opening new accounts and Managing the customer account via monthly balance sheets.
Human Resourses Management Intern
Nestle India
06.2019 - 09.2019
- Consulted with supervisor to identify company needs and preferred employee qualifications.
- Assisted in updating internal policies and procedures to ensure compliance with federal regulations and industry best practices.
- Coordinated open enrollment periods for benefits administration, facilitating smooth transitions for all employees involved.
- Provided support during annual performance review cycles, including gathering feedback from managers and preparing relevant documentation.
- Assisted in conducting thorough onboarding sessions for new employees, ensuring seamless integration into the company culture.
Education
MBA - Commerce
Punjabi University
Chandigarh01-2020
BBA - Commerce
Punjabi University
Chandigarh04-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
Languages
English
Professional Working
Punjabi
Native or Bilingual
Certification
Insurance Buisness Diploma
Timeline
Customer Service Representative
Amcor Packaging Limited
05.2024 - 11.2024
Customer Care Representative
HDFC Bank
02.2022 - 11.2023
Human Resourses Management Intern
Nestle India
06.2019 - 09.2019
Insurance Buisness Diploma
MBA - Commerce
Punjabi University
BBA - Commerce
Punjabi University
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