PARDEEP KAUR
Etobicoke
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Convenience Store Supervisor
RPS Management ( Pioneer Gas Station)
07.2021 - Current
- Managed store inventory levels to ensure optimal product availability and minimize waste.
- Implemented loss prevention strategies, reducing instances of theft within the store significantly.
- Maintained a clean and organized store environment, promoting a positive shopping experience for customers.
- Provided exceptional customer service by actively listening to customer needs, offering recommendations when needed.
- Handled cash transactions accurately, ensuring proper financial reporting at the end of each shift.
- Conducted regular safety inspections to ensure a secure environment for both staff and customers.
- Coordinated timely restocking efforts, ensuring shelves were always filled with fresh products for customers'' convenience.
- Mentored new employees, providing necessary training for a smooth transition into the workplace.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Customer Service Representative
RPS Management ( Gas Station)
05.2019 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Canadore College At Stanford
Mississauga, ON09.2019
Bachelor of Science - Physics, Chemistry,Mathematics
Saroop Rani Government College
05.2016
Skills
- Store maintenance
- Staff Coaching and Training
- Theft Prevention
- Decision-Making
- Cash Handling and Reconciliation
- Customer Service Management
- Inventory Management
- Basic Mathematics
- Handling Complaints
- Employee Training
- Merchandising Strategies
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Convenience Store Supervisor
RPS Management ( Pioneer Gas Station)
07.2021 - Current
Customer Service Representative
RPS Management ( Gas Station)
05.2019 - 06.2021
High School Diploma -
Canadore College At Stanford
Bachelor of Science - Physics, Chemistry,Mathematics
Saroop Rani Government College
Similar Profiles
SANPREET SINGHSANPREET SINGH
Supervisor at PIONEER GAS STATIONSupervisor at PIONEER GAS STATION
Manavjeet SinghManavjeet Singh
MANAGER at Pioneer gas stationMANAGER at Pioneer gas station
Roma ShahRoma Shah
Cashier at Pioneer Gas StationCashier at Pioneer Gas Station