PARDEEP HEER-BRACH
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PROGRAM SPECIALIST
MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
2018.11
- Developed, planned, coordinated, and organized projects and initiatives such as the virtual Competency Club, Get the Job club across all 5 divisions of the Ministry
- Re-designed Clubs by creating a new Job Seekers Club from scratch along with the corresponding evaluations, communications plan and workplan which launched January 2021
- Created, panelled, and picked club facilitators via “Pick Me” and managed them throughout the 4 years of programming
- Coordinated and managed facilitator debriefs to update, assess, and evaluate club sessions and to mitigate any issues
- Collaborated with Analytics team to create and delivery assessment of clubs’ program via Snap Surveys
- Developed and distributed Leadership Lifeline for People Leaders in the Ministry
- Prioritized work and supported two managers in Learning and Development with their deliverables
- Developed snapshots for supporting supervisor training
- Support management with Leadership Review debriefs
- Adjudicator for the 2019 Spotlight Awards and supporting promotion
- Co-planner for F2F team day event for Strategic Human Resources team
- Co-developed Resiliency bites training for cross-divisional training and deliver to SHRC Branch
- Created, piloted, and planned “Resilience Foundational Training”, “Neuroscience behind Resiliency”
PROGRAM AND POLICY ANALYST
MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
2021.05 - Current
- Led and supported projects through all the project management stages
- Provided executives and stakeholders with research, statistical and analytical services by estimating timelines, determining resources, providing advice, preparing reports, and sharing results
- Developed documents including briefing notes, discussion papers, fact sheets, correspondence, flow charts and other materials
- Identified program and policy issues and provides advice to senior staff
- Created training guide and corresponding resources for position
- Review and interpret policy, memorandums of understanding (MOU’s), information sharing agreements (ISA’s) and privacy information agreements (PIA’s)
- Conceptualized and developed policies and programs consistent with the objectives and priorities of the Ministry and develops recommendations for program/legislative changes
- Occupational Health and Safety committee member, covering as co-chair and drafted updated TOR (terms of reference) document and assisted with 2021 back to work communications, Covid protocols and OHS assessments
- Created ministry training and corresponding resources for the Inclusion, Diversity and Cultural Safety team: Intersectionality and Anti-Racism
- Also wrote several blogs for ministry intranet
- Assisted the Employee Advisory Network (subsidiary working group) in creating branding and communications plan for 2021/2022 and develop best practices for inclusive ministry hiring
- Participated in joint projects with stakeholders, inter-ministry partners, and consultants by attending planning meetings, documenting project plans, gathering information, and preparing summary reports.
SENIOR PROJECT MANAGEMENT ADVISOR
MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
2022.10 - 2023.12
- Leading two large ministry projects: SDD Client Kiosk Replacement Project and Knowledge Base Platform Project
- Creating divisional 3-year strategic plan and annual branch level business plan
- Co-leading the planning for two face to face branch events including organizing travel, catering, training, venue, communication, and recognition gifts for over 50 staff
- Led winter virtual branch event, organizing training and activities, delegating tasks and communicating information
- Managing divisional project implementation dashboard and overseeing the divisional business plan news
- Developed and facilitated Neurodivergence training for ministry staff as part of the Employee Advisory Network.
Quality and Compliance Specialist
Social Development And Poverty Reduction Ministry
2016.03 - 2021.05
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Collaborated with internal departments to align marketing campaigns.
- Devised and implemented processes and procedures to streamline operations.
Education
Bachelor of Arts - Adult Eduction
University of The Fraser Valley
Abbotsford, BC04.2021
Skills
- Resource Management
- Hiring and recruitment knowledge
- Cultural Sensitivity
- Strategic Planning
- Facilitation and Training Expertise
- Project Coordination
- Project Management
- Staff Development
- Report Preparation
- Client Needs Assessments
- Persuasive communication style
- Change Management
Accomplishments
2022 – Winner of Spotlight Awards in category of Top Team for Employee Advisory Network
2021 – Winner of Spotlight Award in category of Service Excellence for being part of the ministry Resilience Ambassadors
2021 – Nominee of Spotlight Award in two categories: Heart and Soul, and Service Excellence.
2020 – Winner of Spotlight Award in category of Project Excellence for being part of the ministry People Plan project team.
Languages
French
Limited Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Instructional Skills Certificate
- LEAN 101, 201A, Intro to Miro, 201B and LEAN 301
- Business Case Planning
- Project Management 101, 200
- Briefing Notes
- Facilitating for Business Results
- Fierce Conversations Series
- Labour Relations 101
- Managing in the BC Public Service
Timeline
SENIOR PROJECT MANAGEMENT ADVISOR
MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
2022.10 - 2023.12
PROGRAM AND POLICY ANALYST
MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
2021.05 - Current
PROGRAM SPECIALIST
MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
2018.11
Quality and Compliance Specialist
Social Development And Poverty Reduction Ministry
2016.03 - 2021.05
Bachelor of Arts - Adult Eduction
University of The Fraser Valley
- Instructional Skills Certificate
- LEAN 101, 201A, Intro to Miro, 201B and LEAN 301
- Business Case Planning
- Project Management 101, 200
- Briefing Notes
- Facilitating for Business Results
- Fierce Conversations Series
- Labour Relations 101
- Managing in the BC Public Service
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