Pardeep Dhaliwal
Brampton
Summary
I am an experienced and dedicated professional with a strong background in security and law enforcement. Holding a B.A. with Honors in Law and Society & Kinesiology & Health Science from York University, I have developed a robust understanding of the correctional and security systems. My career at Pearson International Airport as a Screening Officer has honed my skills in crisis intervention, conflict resolution, and incident management. My certifications in CPR/First Aid, Psychological First Aid, and Use of Force and Handcuffing reflect my commitment to safety and professionalism. Fluent in English, Punjabi, and Hindi, I excel in communication and cultural sensitivity, striving to contribute to diverse environments. I am passionate about ensuring safety and upholding justice, eager to bring my expertise to a challenging new role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Screening Officer
GardaWorld Security Screening Inc
09.2019 - Current
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Maintained a secure environment by promptly identifying potential threats and reporting them to appropriate authorities.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
- Worked closely with law enforcement agencies, sharing information about potential threats or suspicious activity as necessary.
- Kept detailed records of incidents encountered during shifts, providing invaluable data for ongoing improvements to security measures.
- Remained vigilant throughout long hours spent monitoring surveillance equipment, contributing significantly to overall airport safety levels.
- Enhanced airport security by conducting comprehensive passenger and baggage screenings.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Exhibited excellent problem-solving abilities when faced with complex issues related to airport security operations.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Performed pat-downs to look for unauthorized materials and weapons.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Ramp Agent
Menzies Aviation
10.2018 - 02.2019
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
Driver
Sherwin-Williams
11.2017 - 06.2018
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Safely operated company vehicles to deliver paint products to customers, ensuring timely and accurate deliveries while maintaining a high standard of customer service
- Conducted daily vehicle inspections and maintenance checks to ensure operational safety and compliance with company policies, contributing to overall efficiency.
Driver's Assistant
Arctic Glaicer
06.2013 - 09.2017
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Displayed very good communication and customer service skills.
- Assisted the primary driver in loading and unloading ice products, ensuring accurate inventory management and timely deliveries to various locations.
- Conducted regular vehicle maintenance checks and adhered to safety protocols, contributing to the reliability and safety of delivery operations.
Education
Bachelor of Arts - Law And Society & Kinesiology
York University
Toronto, Ontario04-2021
Skills
- Crisis Intervention
- Conflict Resolution
- Security Protocols
- Incident Reporting
- Behavioral Analysis
- Physical Fitness
- First Aid/CPR
- Surveillance Systems
- Ethical Judgment
- Team Collaboration
- Communication
- Skills Problem Solving
- Attention to Detail
- Emergency Response
- Decision-making
- Conflict resolution
- Cultural sensitivity
- Customer service and assistance
- De-escalation Techniques
- Stress Management
- Report Writing
- Technology Use
- Public Safety
- Record Keeping
- Law Enforcement
- Interpersonal Acumen
- Professionalism
- Active Listening
- Empathy and Patience
- Intelligence Gathering
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Transport Canada Security Clearance
- Restricted Area Identity Card (RAIC)
- The Canadian Firearms Safety Course (CFSC)
- The Canadian Restricted Firearms Safety
- Course (CRFSC) Firearms Possession and Acquisition License (PAL)
- Use of Force and Handcuffing Certification
- Security Guard License
- CPR/First Aid Level C and AED Certified
- Psychological First Aid - Self-Care
- Certification Psychological First Aid - Caring for Others Certification
- Smart Serve Certification
Timeline
Screening Officer
GardaWorld Security Screening Inc
09.2019 - Current
Ramp Agent
Menzies Aviation
10.2018 - 02.2019
Driver
Sherwin-Williams
11.2017 - 06.2018
Driver's Assistant
Arctic Glaicer
06.2013 - 09.2017
Bachelor of Arts - Law And Society & Kinesiology
York University
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