Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
03.2021 - 12.2023
Greeted and assisted members at the front desk of Planet Fitness.
Provided information on memberships, facilitating the sign-up process.
Responded promptly to member inquiries, ensuring a positive and welcoming environment.
Conducted basic facility maintenance to uphold cleanliness standards.
Brand Representative
Hollister.Co
06.2022 - 09.2023
Engaged customers by providing a welcoming and friendly in-store experience.
Demonstrated an in-depth knowledge of Hollister products and conveyed this information to customers effectively.
Assisted customers with product selection, fitting, and styling, ensuring a personalized shopping experience.
Maintained a visually appealing store environment through effective merchandising and restocking.
Operated the cash register and processed transactions accurately.
Monitored and replenished inventory to meet customer demands.
Upheld brand standards in all interactions and maintained a positive brand image.
Project Management Intern
BD Consulting & Planksip
09.2020 - 12.2020
Aided in project planning and scheduling, ensuring timelines were met.
Coordinated team communication and documented meeting outcomes.
Assisted in budget tracking and financial analysis for projects.
Compiled and analyzed project data, generating insightful reports.
Collaborated with cross-functional teams to achieve project milestones.
Crew Member
McDonald's
07.2019 - 09.2020
Provided excellent service, taking orders and ensuring a positive dining experience.
Assembled and prepared food to McDonald's standards.
Maintained cleanliness in work areas and upheld hygiene standards.
Worked collaboratively with the team to ensure smooth operations during busy periods.
Managed cash transactions accurately, adhering to company policies and food safety guidelines.