PARBHJIT KAUR PADDA
Surrey,Canada
Summary
Experienced service and support professional with a strong focus on customer satisfaction and conflict resolution. Proven ability to manage time effectively and work collaboratively within teams. Demonstrated adaptability and a strong work ethic, consistently meeting organizational needs under pressure. Skilled in quickly mastering new skills and enhancing brand reputation through dedicated service.
Overview
10
10
years of professional experience
Work History
Call Centre Agent
Canada Revenue Agency
11.2020 - Current
- Resolved customer inquiries regarding tax-related issues through accurate information delivery.
- Utilized internal systems for efficient retrieval and updating of customer information.
- Trained new staff on call handling procedures and effective customer engagement techniques.
- Achieved promotion from Contact Centre Agent to Resource Officer due to performance excellence.
Fulfillment Associate
Amazon
Tsawwassen, Canada
07.2019 - 10.2020
- Stowing merchandise that is received from suppliers.
- Picking orders using RF Scanners.
Warehouse Associate
DB Schenker
Delta, Canada
01.2019 - 07.2019
- Checked, verified and audited merchandise to ensure that ordered merchandise has been received and that merchandise is as ordered and not defective and damaged.
- Met safety, productivity and quality standards, and performed other duties and responsibilities as assigned.
Warehouse Associate
Lululemon Athletica
Delta, Canada
11.2018 - 12.2018
- Completed Inventory auditing and product inspection.
- Manually stack and pallatize product to meet warehouse specifications.
- Worked in E-Commerce department and assisted in scanning and packing of products ordered online.
Audit/Tax Manager
K C Kumawat & Co. Chartered Accountants
, India
09.2015 - 10.2017
- Managed direct tax filings for individual clients and partnership firms, including income tax returns and assessments.
- Performed audits for individuals and partnership firms engaged in transport, logistics, and medical professions.
- Executed statutory bank branch audits for State Bank of India to ensure compliance.
- Provided project finance consultancy by preparing financial projections based on historical performance and current economic conditions.
- Obtained sales tax and profession tax registration certificates for clients, ensuring timely compliance.
- Coordinated follow-ups with sales tax departments to resolve any issues related to client registrations.
Education
Level 1 Tax course -
H&R Block
Surrey01.2019
Masters of Commerce - Accounting
University of Mumbai
Mumbai01.2016
Integrated Professional Competence Course -
Institute of Chartered Accountants Of India
Mumbai01.2013
Bachelors of Commerce - Accounting & Finance
University of Mumbai
Mumbai01.2013
CPA - Accounting
CPABC
Surrey, BCSkills
- Customer focus
- Quality assurance
- Attention to detail
- Effective communication
- Task prioritization
- Self-motivation
- Rapid learning
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Call Centre Agent
Canada Revenue Agency
11.2020 - Current
Fulfillment Associate
Amazon
07.2019 - 10.2020
Warehouse Associate
DB Schenker
01.2019 - 07.2019
Warehouse Associate
Lululemon Athletica
11.2018 - 12.2018
Audit/Tax Manager
K C Kumawat & Co. Chartered Accountants
09.2015 - 10.2017
Level 1 Tax course -
H&R Block
Masters of Commerce - Accounting
University of Mumbai
Integrated Professional Competence Course -
Institute of Chartered Accountants Of India
Bachelors of Commerce - Accounting & Finance
University of Mumbai
CPA - Accounting
CPABC