Parav Lali
Spruce Grove,AB
Summary
Proven leader in customer service, notably at Donair Fusion, adept in critical thinking and problem resolution. Excelled in enhancing customer satisfaction and team development, consistently exceeding performance goals. Skilled in customer relations and prioritization, driving significant improvements in service quality.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Donair Fusion
Spruce Grove, AB
08.2023 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Lead
McDonald’s
Spruce Grove
11.2021 - 08.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Skills
- Customer Relations
- Critical Thinking
- Problem Resolution
- Team Development
- Prioritization
- Brand representation
Languages
English
Full Professional
Punjabi
Limited Working
Timeline
Customer Service Lead
Donair Fusion
08.2023 - Current
Customer Service Lead
McDonald’s
11.2021 - 08.2023