Paras Wadhwa

• Analyzing, calculating cloud architecture and raising Jira tickets in accordance to the approved Sales orders.
• Performing smoke validation on tech-ops work before delivering cloud stacks ensuring the customers face no issues.
• Co-ordinating with and resolving technical and data issues raised by the Splunk professionals from other teams.
• Consistently checking backlog making sure no issues stay unaddressed/unresolved.

• Checking requested app/add-on compatibility with customer's stack version.

• Reviewing and vetting applications using Liverpool/postman to make them compatible with the Splunk environments.

• Assisting customers everyday to resolve their issues through email/Slack DMs.

• Drafting JIRA tickets for tech-ops team to perform pre-check, validation.

• Learnt to work under pressure in a fast-paced environment while practicing remediation policies.
• Assisting residential customers requiring assistance from every department including billing/accounts, transportation, ordering information, product queries/advice and promotional offers.
• Handled calls, emails, social media and live chats; often switching from platform to platform in one day.
• Average quality score of above 90% in all three platforms listed above.