Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

PARAS MONGA

NORTH YORK,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart
11.2023 - Current
  • Followed through with client requests to resolve problems. Responsible for answering customer questions and explaining ways to resolve the issue in simple language.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Developed and maintained strong relationships with key clients, addressing their concerns promptly and effectively.
  • Collaborated with cross-functional teams to streamline communication and resolve customer issues efficiently.

Customer Service Cashier

Walmart
04.2023 - 10.2023
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Operate and understand the use of point-of-sale (POS) systems and other related equipment.
  • Handle cash, credit, debit, and other forms of payment. Ensure the correct amount is tendered and provide accurate change.
  • Collaborate with other cashiers and store associates to maintain a positive and efficient work environment.

Principal Architect

Arcade Design Solutions
01.2018 - 12.2022
  • Engage in effective and clear communication with clients to understand their goals, requirements, and preferences for a project.
  • Translate technical details into layman's terms for clients to ensure a comprehensive understanding of the design proposals.
  • Proactively identify and address any issues or conflicts that may arise during the design and construction process and resolve the client issues effectively and efficiently.
  • Cultivate long-term relationships with clients by consistently delivering high-quality architectural services
  • Attended team meetings to resolve technical and project issues and review project schedules.

Education

Bachelor in Architectural Studies - Architecture Studies

Chitkara University
India
04.2015

Skills

  • An enthusiastic professional with a proven track record of achieving targets and goals
  • I am innovative, competitive, and proactive, with strong project management skills and a talent for creative issue resolution
  • Highly analytical and committed, with the ability to design and execute successful client interactions and architectural projects
  • Address conflicts or concerns with diplomacy and seek win-win resolutions
  • Attention to detail, ability to analyze complex data and information, strong problem – solving skills
  • Implement effective problem-solving strategies to ensure client satisfaction
  • Prioritize tasks to ensure that client needs are met within agreed-upon timeframes

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional

Certification

  • Licensed Architect (India)
  • First Aid Level C
  • Smart Serve License
  • Security License


Timeline

Customer Service Manager

Walmart
11.2023 - Current

Customer Service Cashier

Walmart
04.2023 - 10.2023

Principal Architect

Arcade Design Solutions
01.2018 - 12.2022

Bachelor in Architectural Studies - Architecture Studies

Chitkara University

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PARAS MONGA