Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline

Paras Kumar

Brampton,ON

Summary

Experienced and detail-oriented professional with a robust background in customer service and document verification at Concentrix. Extensive experience in efficiently verifying documents, detecting fraud, and ensuring compliance with regulatory standards. Demonstrated excellence in communication and teamwork, consistently delivering high-quality results under pressure. Committed to continuous learning and professional development, with a strong focus on maintaining accuracy and integrity in every task. Well-prepared to excel in fast-paced, dynamic environments where precision and customer satisfaction are paramount.

Overview

2
2
years of professional experience

Work History

Document Verification

Concentrix
11.2023 - 03.2024
  • Document Review: Scrutinized various forms of identification documents (e.g., passports, driver's licenses, ID cards) daily to verify authenticity, ensuring high accuracy.
  • Data Verification: Ensured information on documents matched data provided by applicants, cross-referencing with external databases to achieve high match rate.
  • Fraud Detection: Identified and flagged cases involving document tampering, forgery, or fraudulent activity through manual checks and software tools.
  • Compliance Checks: Ensured 100% adherence to legal and regulatory requirements in document verification processes, contributing to zero compliance violations.
  • Reporting: Documented and reported findings with high timeliness, particularly discrepancies or potential fraud, aiding in reduction of fraudulent applications.
  • Quality Control: Maintained high accuracy in verification process, significantly minimizing errors and enhancing process reliability.
    Continuous Learning: Updated skills with latest verification techniques, tools, and regulatory changes, leading to improved efficiency in verification processes.

Cashier

Bluedart
01.2022 - 09.2023
  • Customer Engagement: Welcomed and assisted customers, efficiently assessing needs to provide tailored solutions and enhance shopping experience.
  • Transaction Management: Processed cash, check, and credit card transactions with high accuracy, ensuring smooth end-of-day reconciliation.
  • Customer Service: Responded promptly to customer inquiries, managed on-floor issues such as spills, and addressed requests for assistance, contributing to seamless store environment.
  • Compliance Adherence: Maintained comprehensive knowledge of store policies and procedures, ensuring full compliance in all transactions and supporting operational integrity.
  • Telecommunications Operations: Managed telecommunication systems, effectively handling customer calls and inquiries to deliver timely and accurate information regarding services and orders.
  • Inventory Control: Supported inventory management through stock replenishment and regular checks, ensuring optimal product availability and organization within store.
  • Cash Handling: Implemented secure cash handling practices, including accurate end-of-day cash reconciliation and deposit preparation, ensuring financial accuracy and security.
  • Sales Optimization: Actively promoted store promotions and special offers, driving increased sales and enhancing overall customer engagement.

Education

High School Diploma -

GSSS MASSANIA, Massania
04.2023

Skills

  • Highly Proficient in Customer Service
  • Adaptable and Quick Learner
  • Cash Handling Expertise
  • Teamwork Champion
  • Multitasking Master
  • Initiative and Problem-Solving
  • Strong Work Ethic

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Document Verification - Concentrix
11.2023 - 03.2024
Cashier - Bluedart
01.2022 - 09.2023
GSSS MASSANIA - High School Diploma,

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Paras Kumar