Paras Bains

• Recorded incident reports with detailed accounts of occurrences.
• Conducted regular patrols of facility to detect and deter security threats.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Monitored and approved access control systems for accessibility to authorized personnel.
• Developed and implemented strategies to prevent and respond to security incidents.
• Coordinated with security personnel or other departments to establish safety of visitors and staff.
• Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
• Recorded daily security occurrences in site assignment log.
• Managed security staff rotation for position coverage on breaks.
• Completed shift handover reports and debriefed next shift upon arrival.
• Performed security investigations and reported findings to client management.
• Provided first-line support to shift workers during incidents and escalated situations as appropriate.
• Monitored and evaluated performance of security personnel and provided feedback to improve performance.
• Assessed electronic security systems and reported malfunctions.
• Trained security workers on site-specified procedures.
• Collaborated with management to develop security policies and procedures.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

AS DISPATCHER OFFICE ASSITANT:

• Making schedule as per driver's root execute on the date of delivery.
• Provide following guidelines and heads up to drivers as per the area.
• Handle the last-minute cancellations.

• Handled day-to-day customer contact via phones, faxes, and emails.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.
• Supervised large teams with guidance, support and direction for high-quality customer care.
• Built positive rapport and relationships for high levels of customer satisfaction.
• Coached and mentored service representatives to deliver polite, professional customer interactions.
• Implemented company policies and procedures for professional, cohesive customer care.
• Measured and improved customer satisfaction through feedback surveys and analysis.
• Onboarded and trained customer representatives to meet performance and service goals.
• Managed customer service budgets for cost-effective staff and resource allocation.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.