Paras Mahajan
Scarborough,Canada
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
Work History
Store Manager
Osmow's Shawarma
01.2020 - Current
- Recruit, train, and supervise staff to ensure high performance and a positive work environment.
- Ensure that customers receive exceptional service and that their needs are met promptly and effectively.
- Monitor inventory levels, order supplies, and manage stock to minimize waste and ensure product availability.
- Manage the store's budget, including labor costs, food costs, and overall profitability.
- Maintain high standards of food quality, cleanliness, and safety in compliance with health regulations.
- Implement promotional strategies to increase sales and attract new customers.
- Prepare and analyze sales reports and metrics to identify areas for improvement and growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Delivery Driver
Amazon
02.2023 - 04.2024
- Safely operate a delivery vehicle to transport packages to customers' locations within a designated area.
- Follow pre-planned routes and adhere to delivery schedules to ensure timely deliveries.
- Provide excellent customer service, including handling inquiries and resolving delivery issues.
- Follow all safety protocols and traffic laws to ensure the safety of yourself, others, and the packages.
- Load and unload packages from the delivery vehicle, ensuring they are handled with care to prevent damage.
- Accurately record delivery information, including signatures and delivery confirmations, using Amazon's delivery app.
- Perform routine checks and maintenance on the delivery vehicle to ensure it is in good working condition.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
Security Officer
Paragon Security
02.2021 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Diploma - Information Systems Business Analysis
Northern College of Applied Arts And Technology
Toronto04.2021
Diploma - International Business Management
Northern College of Applied Arts And Technology
Toronto09.2020
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Store operations
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Cash Management
- Retail Inventory Management
- Team Building and Leadership
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Delivery Driver
Amazon
02.2023 - 04.2024
Security Officer
Paragon Security
02.2021 - 07.2022
Store Manager
Osmow's Shawarma
01.2020 - Current
Diploma - Information Systems Business Analysis
Northern College of Applied Arts And Technology
Diploma - International Business Management
Northern College of Applied Arts And Technology
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