Paramvir Singh
Calgary
Summary
Motivated Security Guard with a solid background in customer service, offering excellent communication, problem-solving, and conflict-resolution skills. Experienced in monitoring surroundings, enforcing safety procedures, and responding effectively during incidents. Recognized for professionalism, responsibility, and the ability to create a safe and respectful atmosphere within any workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard Officer
Guardteck Security
10.2025 - Current
- Monitors mall premises to maintain a safe and secure environment for customers, staff, and tenants.
- Conducts regular foot patrols, CCTV surveillance, and access control to prevent theft, vandalism, and unauthorized entry.
- Responds quickly and professionally to incidents, emergencies, alarms, and medical situations, following established safety protocols.
- Provides excellent customer service by assisting visitors, giving directions, and addressing concerns in a calm, respectful manner.
- Prepares detailed daily activity reports, incident reports, and documentation for management and law-enforcement when required.
- Works closely with mall management, retailers, and emergency services to ensure smooth operations and effective incident resolution.
- Enforces mall policies, parking regulations, and safety procedures to maintain order and ensure compliance.
- Identifies potential safety hazards and reports them promptly to prevent accidents and improve overall security.
- Interacted with visitors and employees in a professional manner.
- Monitored premises to deter and detect unauthorized activities.
LIQUOR STORE CLERK/SALES ASSOCIATE
Ablo Westbrook Liquor Store
02.2025 - 09.2025
- Provided excellent customer service by assisting customers with product selection, recommendations, and inquiries.
- Operated POS system efficiently to process sales, handle cash, and perform returns or exchanges.
- Collaborated with team members to meet sales goals and support store promotions.
- Handled deliveries, organized stockroom, and assisted in receiving and inspecting shipments.
SECURITY OFFICER
MBD Neopolis
01.2024 - 11.2024
- Patrolled premises regularly to maintain order and establish security presence.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Performed routine checks of doors, windows, and gates for security breaches.
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property.
CUSTOMER SERVICE SUPERVISOR
Best Price Departmental Store
06.2022 - 12.2023
- Set clear expectations and guided employees in reaching weekly targets.
- Built strong relationships with customers, managers, and customer service team members.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assist in training new team members and contribute to a positive team environment.
- Greeting customers and assisting with issues by being effective communicator.
Education
Bachelor of Management - General Management
University of Lethbridge
08.2025
High School Diploma - Commerce
Cambridge International School
05.2024
Skills
- Sales and upselling techniques
- Emergency response
- Surveillance
- Problem-solving
- Conflict resolution
- Complaint handling
- Strong communication
- Active listening
- Flexible
- Work Well Under Pressure
- Customer relationships
- General security
- Technical knowledge
- Team oriented
- Report writing
- CCTV monitoring
Certification
- Security License
- First Aid and CPR
Languages
English
Hindi
Punjabi
Timeline
Security Guard Officer
Guardteck Security
10.2025 - Current
LIQUOR STORE CLERK/SALES ASSOCIATE
Ablo Westbrook Liquor Store
02.2025 - 09.2025
SECURITY OFFICER
MBD Neopolis
01.2024 - 11.2024
CUSTOMER SERVICE SUPERVISOR
Best Price Departmental Store
06.2022 - 12.2023
High School Diploma - Commerce
Cambridge International School
Bachelor of Management - General Management
University of Lethbridge