Paramvir Singh
Scarborough,Ontario
Summary
Offering 6 years of progressive experience in customer service, dispute resolution, account management and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities.
Overview
6
6
years of professional experience
Work History
Service Representative
BMO Bank Of Montreal
Toronto, ON
04.2023 - Current
- Analyzing and keying end of day reports and collaborating with team members to address any issues and ensure that all information is accurate
- Ensuring compliance with all regulatory and bank policies throughout the dispute resolution process.
- Providing leadership, insight and mentoring to newly hired employees on various policies and day to day procedures.
Certified Senior Sales Associate
7-Eleven
Coquitlam, BC
08.2018 - 04.2023
- Exceeded company sales goals for new policies.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Listened to customer needs to identify and recommend optimal selections.
- Reset store displays for special events and seasonal merchandise changes.
Account Manager
Dream Catcher Drywall Ltd.
Surrey, BC
11.2020 - 04.2021
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Negotiated contracts and closed agreements to maximize profits.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Representative
Canada Prime Marketing/TELUS
Surrey, BC
09.2020 - 02.2021
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Prepared and processed contracts and order forms for new and existing customers.
Education
Associate of Arts -
Coquitlam College
Coquitlam, BC3 2020
Investment Funds in Canada -
Canadian Securities Institute
10.2022
HTML CSS -
FreeCodeCamp
05.2022
Skills
- Dispute Resolution
- Account management
- Data collection and analysis
- Microsoft Excel
- Customer relationships
- Team Management
- Cash handling
- Payment processing
Timeline
Service Representative
BMO Bank Of Montreal
04.2023 - Current
Account Manager
Dream Catcher Drywall Ltd.
11.2020 - 04.2021
Sales Representative
Canada Prime Marketing/TELUS
09.2020 - 02.2021
Certified Senior Sales Associate
7-Eleven
08.2018 - 04.2023
Associate of Arts -
Coquitlam College
Investment Funds in Canada -
Canadian Securities Institute
HTML CSS -
FreeCodeCamp
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