PARAMVEER SINGH SAMRA
Calgary
Summary
Certified Administrative Professional looking to bring excellent and consistent service skills to your Company while making a positive influence and to utilize my service skills, gain experience while advancing and growing within the business atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative(RCSS)
Indigo Parking
02.2023 - Current
- Helping customers with their questions, Taking payments for parking/tow.
- Leveraging expertise in GTS/JMS parking system, CPIC, Microsoft Outlook, teams and Excel.
- Communication with Security operations center(SOC), Airport operations control(AOC), Conducting manual lot counts to maintain accuracy.
- Managing incoming calls, maintain all confidential information and records.
- Customer/YYC airport employee service inquiries and addressing issues regarding services(Boost, Tow, Employee shuttle, etc.)
- Providing assistance and resolving complaints.
- Handle escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Security Professional
Allied Universal Security Services(Equinix)
05.2022 - Current
- Controlling the access to building with help AMAG system
- Printing Badges, enrolling biometrics, assigning keys to contractors and customers each day.
- Monitoring CCTV for any suspicious activities.
- Responding to alarms in the building in real time.
- Communicating with Equinix team for customer needs via email, Microsoft Teams and over call.
- Trained in-house users on advanced functionality of Siebel, Sharepoint, Symmetry, MS applications.
- Provides administrative support to ensure efficient operation of reception. Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Filing condition reports, Transferring/sharing data via Sharepoint, MS applications(Excel, Word, PPT, Outlook)
Security Supervisor
Allied Universal Security Services(Amazon YYC5)
09.2020 - 01.2022
- Controlling the access to building with help of online Lenal system
- Using MS applications through out the shift for proper documentation and reporting.
- Responding to alarms of different tiers
- Performing Badge, alarm, key audits each day
- Monitoring CCTV for any suspicious activities
- Screening at metal detectors
- Maintaining proper Patrol/Break schedule for guards
- Helping to have proper flow of associates through screening
- Making new badges (Employee, contractor, Visitors)
- Helping guards on site with problems
- Being in contact with management through email, radio, salamander for response
- Acting as POC between guards and management throughout the shift
Cashier
Olympia Liquor
06.2020 - 09.2020
- Keeps Liquor Store Manager informed of all matters affecting safe and efficient store operation.
- Performs duties in a safe manner observing approved safety procedures at all times.
- Sells merchandise to qualified customers, requesting identification as appropriate.
- Operates cash register, scanner and related equipment. Completes sales reports at end of each shift, reconciling cash drawer; and records any noteworthy items in logbook for incoming clerk(s).
- Maintains store appearance: dusts bottles and shelves regularly, sweeps and/or vacuums floors, and cleans windows as directed.
Delivery Driver
T-Force Mile
08.2019 - 11.2019
- Successfully completed all deliveries by time requested
- Obtained signatures needed to complete and process all paperwork efficiently
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
Mobile Patrol Security Officer
Secure Protection Services
05.2019 - 08.2019
- Responded to commercial/Residential Security Alarm Calls
- Tasked with monitoring activities in assigned patrol area and documenting activities
- Documented facts and prepared reports involving incidents or activities
- Reviewed reports to determine if criminal act or statute violations were involved
- Monitored and investigated suspicious situations, safety hazards, and unusual or illegal activity in patrol area
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Security Officer
ISS Security
03.2018 - 04.2019
- Able to detain suspicious persons or violators until the proper authorities arrive Superior observation and surveillance skills Capable of remaining focused and patient for extended periods of time
- Warned persons of rule infractions or violations and evicted violators from premises
- Responded to and thoroughly investigated all reported incidents to protect company assets
- Drafted reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Monitored and authorized entrance and departure of employees, visitors, and other persons
Security Screener
Saddledome Security
01.2018 - 03.2018
- Able to work with others as a team to accomplish a singular goal
- Ability to check access passes, protect property and maintain order
- Protected entrances by scanning individuals and bags via manual, wand, or x-ray machinery
- Called police during emergency situations, administering first aid and CPR until arrival
- Authored reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
Education
Certificate - Administrative Professional
Bow Valley College
12.2019
Certificate - Hospital Unit Clerk
Bow Valley College
12-2018
Skills
- Time management skills
- Perfect attendance record
- First aid certification
- Criminal law understanding
- Reliability
- Team Building
- Excellent Customer Engagement skills
- Problem resolution
- Accounting skills
- Recordkeeping and bookkeeping
- Skilled in MS Office
Certification
- ABST
- Emergency First Aid & CPR/AED level C
Languages
Fluent in English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Call Center Representative(RCSS)
Indigo Parking
02.2023 - Current
Security Professional
Allied Universal Security Services(Equinix)
05.2022 - Current
Security Supervisor
Allied Universal Security Services(Amazon YYC5)
09.2020 - 01.2022
Cashier
Olympia Liquor
06.2020 - 09.2020
Delivery Driver
T-Force Mile
08.2019 - 11.2019
Mobile Patrol Security Officer
Secure Protection Services
05.2019 - 08.2019
Security Officer
ISS Security
03.2018 - 04.2019
Security Screener
Saddledome Security
01.2018 - 03.2018
Certificate - Hospital Unit Clerk
Bow Valley College
Certificate - Administrative Professional
Bow Valley College
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