Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paramveer Singh Dhillon

Surrey,BC

Summary

Dedicated and results-driven professional with a strong background in retail management, seeking the opportunity to operate a gas station. Proven expertise in customer service, and operational efficiency. Eager to leverage my skills to drive profitability and customer satisfaction in the gas station industry.

Overview

7
7
years of professional experience

Work History

Store Manager

St Viateur Bagel Shop
12.2018 - 01.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service according to Bagel shop standards.

Store Supervisor

St Viateur Bagel Shop
01.2018 - 11.2018
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery of bagels.
  • Supervised associates by providing direction and instruction for making dough and baking them in wooden fire oven, rotating stock, and receiving deliveries.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Cashier

St Viateur Bagel Shop
10.2016 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Call Center Representative

Fresh Slice
05.2016 - 07.2016
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Post-Baccaleurate Diploma - Computer Technology

Institute Teccart
Montreal, QC
10.2018

BBA - Accounting And Finance

Lovely Professional University
Jalandhar, India
08.2015

Skills

  • Materials Planning and Logistics
  • Customer Service
  • Verbal and Written Communication
  • Staff Training
  • Desktops, Laptops and Mobile Devices

Timeline

Store Manager

St Viateur Bagel Shop
12.2018 - 01.2023

Store Supervisor

St Viateur Bagel Shop
01.2018 - 11.2018

Cashier

St Viateur Bagel Shop
10.2016 - 12.2017

Call Center Representative

Fresh Slice
05.2016 - 07.2016

Post-Baccaleurate Diploma - Computer Technology

Institute Teccart

BBA - Accounting And Finance

Lovely Professional University

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Paramveer Singh Dhillon