Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ritansha Pathak

Montreal,Quebec

Summary

Highly organized and detail-oriented eCommerce coordinator with a proven track record of managing and optimizing online sales channels. Adept at overseeing order fulfillment, logistics coordination, and inventory management to ensure seamless operations and exceptional customer service. Possesses strong communication and problem-solving skills, focusing on meeting deadlines and exceeding performance metrics. Proficient in eCommerce platforms and inventory management systems, with a commitment to continuous improvement and achieving operational efficiency. Experienced in collaborating cross-functionally to drive business objectives and deliver outstanding results.

Overview

3
3
years of professional experience

Work History

Ecommerce Coordinator

CTM International
Montreal, QC
07.2023 - Current
  • Managed and executed timely fulfillment of orders from diverse partners located in the USA and Canada.
  • Coordinated closely with the warehouse team to ensure seamless order processing and on-time shipment.
  • Scheduled and coordinated shipments with multiple logistics partners, optimizing delivery timelines and cost-efficiency.
  • Regularly posted updated inventory feeds on partner portals, maintaining product listings and enhancing visibility.
  • Implemented efficient inventory control strategies to streamline operations and reduce discrepancies.
  • Provided exceptional customer service, promptly addressing inquiries and resolving issues to achieve high customer satisfaction.

Ecommerce Associate

Giant Tiger
Montreal, QC
04.2021 - 06.2023
  • Manage online orders and ensure timely fulfillment.
  • Coordinate with the warehouse or fulfillment center to process orders efficiently.
  • Handle customer inquiries and issues related to online orders
  • Assist with tasks related to store operations, such as stocking shelves, organizing displays, or maintaining cleanliness.

Education

Bachelor of Arts -

Concordia University
Montreal, QC
05-2023

Skills

  • Order processing
  • Inventory management
  • Fulfillment operations
  • Logistics coordination
  • CRM
  • Collaboration skills
  • Excel
  • Communication

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
French
Limited

Timeline

Ecommerce Coordinator

CTM International
07.2023 - Current

Ecommerce Associate

Giant Tiger
04.2021 - 06.2023

Bachelor of Arts -

Concordia University
Ritansha Pathak