Tej Sahni
Mississauga,Ontario
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Well-versed in sales, personnel management, accounting and inventory management. Forward-thinking team leader skilled at operating departments efficiently to meet goals.
Overview
7
7
years of professional experience
Work History
Financial Service Representative (Part-Time)
Refridgerated Freight Solutions
North York, ON
08.2021 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%.
- Effective liaison between customers and internal departments.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Operations Manager, Customer Experience
Ramble Cosmetics
New Delhi, New Delhi
08.2014 - 10.2020
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Increased customer satisfaction significantly within department.
- Managed customer relations and customer service through daily communication and interaction.
- Educated staff on organizational mission and goals to help employees achieve success.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Documented customer interactions in internal database to maintain customer service history details.
Education
Masters of Management - Business
Crandall University
Moncton,NB08.2022
Associate of Arts - Bachelor of Arts
Delhi University
Delhi, India05.2014
Skills
- Customer Oriented
- Problem solving
- Tri- lingual( English, Hindi and Punjabi)
- Advance Excel
- Extremely organized
- Knowledge of Canadian Banking Regulations
Timeline
Financial Service Representative (Part-Time)
Refridgerated Freight Solutions
08.2021 - Current
Operations Manager, Customer Experience
Ramble Cosmetics
08.2014 - 10.2020
Masters of Management - Business
Crandall University
Associate of Arts - Bachelor of Arts
Delhi University
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