Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Parampreet gill

ON

Summary

Dynamic professional with extensive experience in customer service and patient support, notably at First Services Residential. Proven ability to enhance guest experiences through effective communication and conflict resolution. Skilled in reservation management and patient vital signs assessment, ensuring high-quality care and satisfaction. Committed to fostering positive interactions and efficient service delivery.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Concierge

First Services Residential
02.2025 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.

Unregulated Care Provider

11.2023 - 12.2024
  • Assisted patients with self-administered medications.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Completed regular check-ins and progress report for each client.

Security Guard

Logixx Security
05.2023 - 10.2023
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Education

Diploma - Business

Hanson College
NorthYork,ON
12-2024

Bachelor of Science - Science

Khalsa College
Punjab,IN
06-2022

Skills

  • Reservation management
  • Social interaction
  • Customer service assistance
  • Patient support
  • Assistance with daily living activities
  • Efficient meal preparation
  • Effective time management
  • Patient vital signs assessment

Languages

English
Full Professional
Punjabi
Native or Bilingual

Certification

  • Licensed (2023-2026)

Timeline

Concierge

First Services Residential
02.2025 - Current

Unregulated Care Provider

11.2023 - 12.2024

Security Guard

Logixx Security
05.2023 - 10.2023

Diploma - Business

Hanson College

Bachelor of Science - Science

Khalsa College

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Parampreet gill